IT Support Specialist (443)

Ubiminds; Teletrabalho; BRL 30.000 - 40.000; Tempo integral

Resumo da oferta

A technology staffing company is seeking a Level 1 IT Support Analyst to provide remote support for their office in New York. The ideal candidate will have 2-3 years of experience in IT support, a degree in Computer Science, and proficiency in Windows 10 and Microsoft Office 365. This role offers a remote-first work model and the opportunity to work with a collaborative, international team focused on professional growth.

Serviços

Work with an international team

Remote-first work model

Full support from HR and career guidance

Collaborative environment focused on growth

Qualificações

• 2-3 years of experience in IT support within a corporate environment.
• Proven experience with Windows 10 installation and troubleshooting.
• Hands-on experience with Microsoft Office 365.

Responsabilidades

• Act as remote on-site technical support for users in the New York office.
• Support employee onboarding and offboarding processes.
• Manage the internal IT support ticket queue.

Conhecimentos

Customer-facing support

Technical troubleshooting

Communication skills

Organizational skills

Problem-solving skills

Formação académica

Degree in Computer Science or related field

Ferramentas

Windows 10

Microsoft Office 365

Active Directory

Ticketing systems

Descrição da oferta de emprego

T Support Analyst – Level 1

Ubiminds is a GPTW-certified, people-first company that partners with American technology companies to scale their development and operations teams. We connect Brazil’s top 5% talent to international opportunities through a model that combines staff augmentation and employer-of-record services.

We are supporting a company with an office in New York that is looking for a Level 1 IT Support Analyst to provide remote support and ensure a smooth technology experience for employees—from onboarding to day-to-day incident resolution.

Challenge

We’re looking for an IT Support Analyst who can balance excellent customer‑facing support with strong technical troubleshooting skills.

This role is ideal for someone who enjoys being the first point of contact, solving day‑to‑day technology issues.

You’ll own first‑level support for a fast‑paced, international environment, and collaborate closely with other IT teams to ensure issues are resolved efficiently and escalated appropriately.

What You’ll Do

• Act as remote on-site technical support for users in the New York office.
• Support employee onboarding and offboarding processes.
• Set up workstations, meeting rooms, and video conferencing equipment.
• Provide general IT troubleshooting, acting as first-level support.
• Manage the internal IT support ticket queue, performing triage and escalation when needed.
• Follow escalation protocols and ensure timely responses to support requests.
• Participate in an on-call rotation, when required.

Required Qualifications

• 2–3 years of experience in IT support within a corporate environment.
• Degree in Computer Science or a related field.
• Proven experience with Windows 10 installation and troubleshooting.
• Hands‑on experience with Microsoft Office 365.
• Experience with Active Directory.
• Knowledge of networking and system troubleshooting.
• Experience with ticketing systems and escalation protocols.
• Ability to work in a fast‑paced, dynamic environment with minimal supervision.
• Strong communication, organizational, and problem‑solving skills.

Nice to Have

• Experience with MDM, VPN, and Microsoft Intune.
• Familiarity with information security tools and processes.
• Experience with Group Policy, DNS, and DHCP.

Behavioral Profile

• Proactive and ownership‑driven mindset.
• Strong focus on user experience and service quality.
• Ability to manage multiple priorities effectively.
• Comfortable communicating with international users.

Perks @Ubiminds

• Work with an international team, supporting U.S.-based users.
• Remote‑first work model.
• Full support from Ubiminds: HR, career guidance, and administrative services.
• Collaborative environment focused on professional growth.