Investigations Specialist LACRO

World Vision; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global non-profit organization seeks an Investigation Specialist in São Paulo to lead sensitive workplace investigations and support senior leadership. You will manage complex cases, mentor others, and collaborate with various departments to ensure thorough and high-quality investigations. Strong communication skills in English and Spanish are required, as well as experience in workplace investigations. This role may require occasional travel.

Qualificações

• 4-5 years’ experience as a workplace investigator.
• Proven ability in delivering training clearly.
• Strong writing and communication skills in English and Spanish.

Responsabilidades

• Conduct high-level workplace investigations.
• Mentor regional management on investigation practices.
• Coordinate with Regional Oversight Committee on investigations.

Conhecimentos

Workplace investigation experience

Research and analytical skills

Training delivery

Interpersonal skills

Writing and verbal communication in English and Spanish

Descrição da oferta de emprego

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type

Local - Fixed Term Employee (Fixed Term)

Job Description

The Investigation Specialist reports to the People and Culture (P&C) Regional Director and is responsible for supporting Regional and Field Office management in conducting accurate and high-quality investigations in a timely manner to enable World Vision (WV) to achieve its objectives. This position will be expected to conduct high-level investigations on an as‑needed basis at the discretion of the Regional Oversight Committee (ROC). In addition to occasionally conducting investigations, this position will be expected to support and advise the Regional Oversight Committee to ensure the following processes and functions are operating in line with organisational guidance: Triage and assessment of incoming complaints, assignment of investigations to Field Office (FO) staff, designated staff are staying current on investigations training, and to maintain a ‘case tracker’ of open and active cases within the region which should be regularly reported on to the leader of the position and Regional Oversight Committee.

The Investigation Specialist will be expected to plan, organize and manage workstreams as required in respect of all investigations assigned to them. Usually, these will be high‑risk investigations implicating senior leaders and will require the successful candidate to possess a high degree of discretion and sensitivity in dealing with peers and leaders in the organisation. This role will also facilitate coordination between functions that conduct investigations to help avoid conflicts or duplication in various investigations that may occur in the region. The specialist will also be expected to maintain good working relationships with the functions that conduct investigations within WV including: Employee Relations/P&C, Field Finance, Fleet Management, Safeguarding, and the Global Internal Investigations Unit, and the ERM Team. This role will be expected to maintain a working knowledge of relevant policies, procedures, case management protocols, and complaint handling systems used by each of the above functions.

MAJOR RESPONSIBILITIES

Conducting Investigations

• At the direction of the P&C Regional Director and Regional Oversight Committee, execute professional investigations into sensitive, complex, and other high‑risk workplace allegations in line with relevant functional protocols and in collaboration with other departments/Subject Matter Experts (SMEs), (e.g. Safeguarding).
• Produce a high‑quality investigation report that reports facts and provides management with actionable recommendations for managing risks that align with existing departmental requirements.
• Act as a trusted advisor to Senior Leadership in communicating recommendations and advice for allegation handling for a wide variety of matters that may arise.
• Maintains appropriate case records for assigned investigations and for investigations overseen by the Regional Oversight Committee.
• Professional management and careful judgement in the handling of sensitive information sources (whistle‑blower/reporter information), and the handling and documenting of evidence and investigative materials with a sophisticated understanding of confidentiality and privacy concerns.

Mentoring and Training Other Professionals

• Provide oversight, advice, and mentoring to other members of regional management and within field offices who are required to conduct investigations on an ongoing basis, ensuring consistency and a high‑degree of quality.
• Regularly monitor investigations that are being overseen by the Regional Oversight Committee for quality and professionalism, providing coaching and correction as needed.
• Monitor and support the Roster of investigators within the region to ensure designated investigators are up to date on required trainings to ensure a consistent degree of skill and reliability.
• Participation in monthly Regional Investigations Specialists meetings led by the Integrated Investigations (II) team and collaboration with them to strengthen investigative processes, oversight and training across the region.

Advise and Coordinate the Regional Oversight Committee

• Provide support and technical expertise to the Regional Oversight Committee of senior‑level regional staff tasked with assessing incoming complaints, prioritising resources, assigning investigations, and evaluating investigation reports across several functional areas.
• Support effective communication amongst committee members to ensure confidentiality of sensitive information is maintained, while identifying and flagging any investigations that may be related and/or likely to result in conflicts.
• Carry out tasks or decisions as determined by the committee.
• Ensuring the ROC is aware of, and operates in line with guidance, resources and products provided by the Integrated Investigations team.

Analysis and Reporting

• Identifies and tracks trends, lessons learned from investigations to inform learning, adaptation and improvement of policies, procedures and strategies.
• Provide the Regional Oversight Committee and regional leadership with a holistic view of all investigations occurring within the region.
• Identify and flag any root cause or systematic issues within a given office or functional area that may require further risk management.

Monitor Case Management Practices

• Regularly monitor ongoing incident reports and investigations within the organisational case management systems to ensure that regional and field office staff are capturing key data needed for long‑term analysis.
• Ensure cases are being closed in a timely manner, and elevate any potential issues or risks to the SDO for attention as needed.
• Liaise with Global Centre (GC) functional units regularly to ensure good coordination amongst departments at the regional office and within field offices.

KNOWLEDGE, SKILLS AND QUALIFICATIONS FOR THE ROLE

• 4‑5 years’ experience as a workplace investigator
• Strong investigation, research and analytical skills
• Experience and proficiency in delivering training and instruction to other professionals in a clear and concise manner
• Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context
• Strong writing and verbal communication skills in English and Spanish ( French and/or Portuguese are appreciated).
• A track record in providing strategic and tactical advice and direction to investigations being conducted by others
• Experience with translating data into information and analysis that communicates an easily understood concept or message
• Experience engaging and working with a wide range of senior leadership level stakeholders with sensitivity and good judgement
• Experience conducting and managing investigations within a humanitarian, foundation, or INGO is preferred
• Cross cultural experience working in sensitive and challenging environments where difficult conversations will be necessary

Travel and/or Work Environment Requirement

• The position requires the ability and willingness to travel domestically and internationally up to 25% percent of the time.

Applicant Types Accepted

Local and International Applicants (IA's) Accepted