Global Customer Operations Specialist

buscojobs Brasil; Rio de Janeiro; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A growing technology company is seeking a Customer Operations Specialist for the Brazilian & American markets. This remote-friendly role entails guiding clients through installation processes, providing technical support, and collaborating with a team. Candidates should have strong problem-solving skills and be fluent in Brazilian Portuguese.

Qualificações

• Experience in a customer-facing technical support or operations role.
• Basic technical knowledge of systems, networks, or IT environments.
• C2 Level or Native in Brazilian Portuguese.

Responsabilidades

• Act as primary contact for clients during installation.
• Guide clients through remote installations.
• Provide first-level technical support and troubleshooting.
• Support clients with maintenance-related questions.
• Collaborate with Technicians on complex issues.

Conhecimentos

Customer-facing technical support experience

Strong problem-solving skills

Excellent communication skills

Team player

Descrição da oferta de emprego

Customer Operations Specialist - Brazil (F/M)

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets!

We are looking for a polyvalent person to be part of our Operations Team.

Responsibilities

• Act as the primary contact for clients during the installation process;
• Guide clients through remote installations, ensuring all systems are correctly configured and operational;
• Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
• Support clients with maintenance-related questions and minor technical interventions;
• Collaborate closely with Technicians, escalating more complex technical issues when needed;
• Ensure all client interactions and technical updates are properly recorded in Salesforce;
• Contribute to the continuous improvement of operational procedures and client support resources.

Preferred experience

• Experience in a customer-facing technical support or operations role;
• Strong problem-solving skills;
• Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
• Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
• Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
• Team player who thrives in a collaborative, cross-functional setting;
• C2 Level or Native in Brazilian Portuguese;

Job Status

Full-time, remote-friendly role. Location: Brazil (Brazilian Portuguese required).