General Manager

Hh Global; São Paulo; Presencial; BRL 200.000 - 250.000; Tempo integral

Resumo da oferta

A leading global company is seeking a seasoned General Manager in Brazil to drive operational performance and foster a culture of excellence. The role involves resolving operational challenges, ensuring compliance, and leading diverse teams. Candidates should have over 10 years of relevant experience in operations or project management, fluency in Portuguese and English, and a passion for continuous improvement. This position is pivotal in shaping the company's alignment with global standards.

Qualificações

• 10 years of experience in operations, project management, or business transformation.
• Proven track record of driving operational excellence in complex organizations.
• Strong understanding of sourcing and supplier management.

Responsabilidades

• Identify and resolve operational challenges across the country.
• Monitor key performance metrics to drive continuous improvement.
• Act as the escalation point for operational issues.

Conhecimentos

Fluency in Portuguese

Fluency in English

Problem-solving skills

Stakeholder management

Passion for continuous improvement

Descrição da oferta de emprego

Posted Wednesday, August 27, , 4 : 00 AM

Purpose of the Job

• We are seeking a seasoned General Manager in Brazil to guide and support our colleagues in driving operational performance to help retain and grow clients in each respective country.

The role is focused on ensuring strong compliance and governance in the country, driving a relentless pursuit of excellence in support of client growth.

As General Manager you will be the go‑to escalation point for country operational concerns and a key influence in shaping the country's alignment with global standards and initiatives.

This role requires navigation of complexity, bridging Client Engagement, Strategic Sourcing, Finance, Legal, and People + Talent into a unified, high‑performing team.

In a market where rigor and reliability require transformation, you will set a new benchmark, champion operational excellence and foster a culture that reflects our core values.

This role requires a dynamic leader who thrives in a matrixed environment, is fluent in English and Portuguese (Spanish a plus) and is passionate about building strong, cohesive teams that deliver exceptional results.

Key Responsibilities

• Proactively identify and resolve operational "hot spots" across the country, partnering with Client Engagement, Operations Business Partners and the Global Operational Excellence team to deliver consistent, high‑caliber results that reflect our commitment to excellence.
• Monitor and interpret key performance metrics to surface insights, driving a culture of continuous improvement, accountability, and operational discipline aligned with our pursuit of exceptional standards.
• Act as the country's escalation point for complex operational challenges, navigating cross‑functional dynamics with transparency and trust to ensure swift, values‑based resolution.
• Partner with Internal Audit to lead investigations and address areas of concern, maintaining full integrity in all actions and fostering a culture where ethical conduct is non‑negotiable.
• Drive supplier relationship strategies that are anchored in fairness and commercial rigor, ensuring strict adherence to operational best practices and reinforcing our reputation as a trusted business partner.
• Champion HH Global's values and culture, fostering a sense of belonging, pride and open communication.
• Lead initiatives that enhance morale, engagement and connectivity between local teams and global colleagues.
• Organize and lead local events, village halls and team‑building activities to strengthen cohesion and communication.
• Lead root cause analysis and resolution planning, ensuring sustainable improvements and knowledge sharing.
• Ensure effective communication of policies, training and initiatives in Spanish and Portuguese to maximize understanding and engagement.
• Develop and implement innovative communication strategies to keep local teams informed and aligned.
• Serve as a local escalation resource for clients where cultural and language nuances are required to supplement Client Engagement Chief Client Officers, Vice Presidents, Global Account Directors and Regional Account Directors in addressing identified risks or gaps in delivery of client expectations.
• Partner with Client Engagement, Implementation, Operations Business Partners and Training teams to ensure stability post‑implementation of new client contracts in the country.

Knowledge, Skills + Experience

• 10 years of experience in operations, project management, or business transformation, preferably in a global or regional leadership role.
• Proven track record of driving operational excellence and cultural transformation in complex, matrixed organizations.
• Fluency in Portuguese and English required (Spanish a plus).
• Strong understanding of sourcing, supplier management, and operational reporting.
• Strong understanding and experience with the services and sectors we support.
• Exceptional communication, stakeholder management and problem‑solving skills.
• Deep cultural awareness and ability to lead across diverse teams and geographies.
• Passion for people, performance, and continuous improvement.
• #LI-HybridJob Details

Pay Type

• Salary
• São Paulo, State of São Paulo, Brazil