Full System Analyst

Tata Consultancy Services; Rio de Janeiro; Presencial; USD 30.000 - 45.000; Tempo integral

Resumo da oferta

A leading multinational IT services company seeks a network specialist with expertise in infrastructure, troubleshooting, and collaboration solutions. The ideal candidate will demonstrate strong analytical skills, proven technical knowledge, and the ability to support new technologies. Join a dynamic team and contribute to innovative projects while furthering your professional growth in a supportive environment.

Qualificações

• Experience in troubleshooting and incident diagnosis of computer systems and networks.
• Ability to train others in network technologies.

Responsabilidades

• Troubleshooting network incidents and providing user assistance.
• Supporting the implementation of new network technologies.

Conhecimentos

Network infrastructure knowledge

Troubleshooting

Analytical skills

Interpersonal skills

Detail-oriented

Agile methodologies knowledge

Collaboration solutions knowledge

Formação académica

Data network certifications (Cisco)

Microsoft 365 Fundamentals certification

Ferramentas

Microsoft Teams

Zoom

Descrição da oferta de emprego

Must Have:

Knowledge of network infrastructure: cabling and troubleshooting and LAN/WAN standards and communication protocols (TCP/IP, SIP, among others);

Identification and resolution of problems quickly;

User assistance with technical issues

• Troubleshooting of network incidents

• Support in the implementation of new technologies;

• Acting in the implementation of new network technologies

• Proven knowledge in networking

• Coordination of suppliers, defining roles and responsibilities;

• Work with technology vendors to help create definitions of responsibility

• Knowledge in RACI, Scrum, Agile methodologies

• Interpersonal skills, analytical profile and good logical reasoning;

• Must be highly organized, detail oriented, and able to work with little supervision and under pressure;

• Dynamism, engagement in initiatives related to activities.

Knowledge:

• Knowledge of network infrastructure: cabling and troubleshooting and LAN/WAN standards and communication protocols TCP/IP, SIP, among others.

• Experience with troubleshooting and incident diagnosis of computer systems and/or networks;

• Experience with Microsoft Microsoft 365 Fundamentals, Teams Rooms Administrator and Zoom Rooms Implementation & Integrator, Admin Center, Microsoft Administration Center;

• Knowledge of video collaboration solutions and infrastructure (Zoom, Poly, Microsoft, etc);

• Data network certifications (Cisco) and Microsoft solutions;

• Experience in videoconferencing environments.

• Ability to train others;

About the company

Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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