Front Office Production Support / Trading Systems Support - BRAZIL - HYBRID REMOTE

Boost-IT; Teletrabalho; Confidencial; Tempo integral

Resumo da oferta

A financial services company based in São Paulo is looking for a Front Office Production Support Specialist to provide support for Fixed Income trading systems. The role involves handling production incidents, ensuring trading continuity, and strong communication with traders during critical trading periods. Candidates should have prior experience in trading environments, familiarity with Fixed Income products, and proficiency in issues management tools like Jira. Proficiency in English is necessary, and Spanish is a plus.

Qualificações

• Experience supporting Front Office trading systems, preferably in Fixed Income.
• Strong production support experience in a trading or financial services environment.
• Solid understanding of various Fixed Income products.

Responsabilidades

• Provide Front Office production support for trading systems.
• Communicate with traders during live trading scenarios.
• Participate in problem management to prevent recurring issues.

Conhecimentos

Production support

Communication skills

Analysis

Problem-solving

Trading systems knowledge

Ferramentas

Jira

Kibana

SQL

AWS

Xray

Descrição da oferta de emprego

Tasks

• Provide Front Office production support for Fixed Income trading systems.
• Support Bonds (Credit & Government), Swaps, Futures, and Inflation-Linked instruments.
• Own production incidents end-to-end, including triage, impact analysis, resolution, and follow-up.
• Perform rapid issue diagnosis and business impact assessment during live trading.
• Communicate clearly with traders and business users under time pressure.
• Develop temporary workarounds to ensure trading continuity.
• Perform root cause analysis across the full trade lifecycle (capture, booking, pricing, risk, settlement).
• Participate in problem management to prevent recurring issues.
• Document incidents, solutions, and procedures in the knowledge base.
• Execute functional, regression, integration, and end-to-end testing.
• Perform pre-market system and market data feed validation.
• Validate trade booking, pricing, P&L, and risk sensitivities.
• Design and execute test cases based on real trading scenarios.
• Log, track, and manage defects using Jira and test management tools.
• Support UAT activities with trading and business users.
• Analyze application logs and identify error patterns.
• Assist with minor enhancements, bug fixes, and release support.
• Support monitoring and alerting improvements

Requirements

• Experience supporting Front Office trading systems, preferably Fixed Income.
• Strong production support experience in a trading or financial services environment.
• Solid understanding of Fixed Income products (Bonds, Swaps, Futures, Inflation-Linked instruments).
• Knowledge of OTC and eTrading workflows.
• Familiarity with market data feeds.
• Understanding of pricing and risk analytics (P&L, sensitivities).
• Experience in functional and regression testing of trading platforms.
• Ability to design and execute test cases based on business scenarios.
• Experience using Jira for incident and defect management.
• Basic experience with test management tools (Xray or similar).
• Ability to analyze application logs (Kibana or similar).
• Basic scripting or querying skills (SQL, Bash, or PowerShell).
• Exposure to programming languages such as Python, Java, or JavaScript.
• Basic understanding of cloud platforms (AWS).
• Familiarity with microservices, REST APIs, and messaging systems.
• Strong communication skills and ability to work under pressure.
• Fluent English (Spanish is a plus).