(Fluent English) Customer Support Consultant, E-commerce (remote)

SupportYourApp; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading Support-as-a-Service company is hiring a Customer Support Consultant to provide exceptional support and resolve inquiries for Shopping Protection subscriptions. Candidates must have excellent English communication skills and experience in e-commerce customer support. This role offers a flexible schedule and a fully remote work environment, allowing you to thrive in an inclusive multicultural setting. Join a company that values personal growth and employee well-being.

Serviços

Flexible schedule

Opportunity to work fully remotely

Paid intensive training

Good bonuses for referring friends

Work-life balance

Qualificações

• Experience in e-commerce customer support is a must.
• Personal laptop or computer with at least 8GB of RAM and stable internet connection required.

Responsabilidades

• Provide exceptional customer support via chats and emails.
• Handle all day-to-day customer needs related to Shopping Protection subscriptions.
• Respond to subscription-related inquiries such as plan questions, changes, cancellations.
• Answer product-related questions and provide order status updates.
• Process refunds of fees.
• Assist with login or account access issues.
• Provide clear and accurate information on billing, terms, and subscription conditions.

Conhecimentos

Excellent English communication skills (C1)

Customer-oriented attitude

Excellent interpersonal skills

Patience and resilience

Ferramentas

Shopify

Gorgias

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e-commerce customer support is a must
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.