(Fluent English) Customer Success Specialist (Latam)

Supportyourapp; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global support services provider is seeking a Customer Success Specialist to deliver onboarding and support in a remote environment. The ideal candidate will have 2-4 years of experience in customer success, excellent English skills at C1 level, and a strong proactive attitude. Responsibilities include guiding users through workflows, maintaining client communication, and creating support documentation. This role offers a fixed schedule and compensation in USD with a focus on personal growth.

Serviços

Fixed schedule: Monday‑Friday, 11 AM‑7 PM, GMT‑3

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Responsive leadership interested in your development

No time‑tracking requirements

Qualificações

• 2‑4 years of experience in customer success or similar operational roles.
• Maintain deep understanding of client solutions and meet KPI.
• Comfortable delivering structured onboarding and user training.

Responsabilidades

• Deliver eBL onboarding, training, and client support after contract signing.
• Guide users through full eBL workflows.
• Handle first‑line eBL issues and create knowledge base content.

Conhecimentos

Excellent English communication skills (C1 level)

Strong interpersonal skills

Strong analytical skills

Ability to manage multiple tasks

Experience creating training content

Positive, proactive attitude

Formação académica

Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Descrição da oferta de emprego

Customer Success Specialist (LATAM)

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Who we are

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

What you will do

• Deliver eBL onboarding, training, and client support after contract signing
• Guide users through full eBL workflows and ensure correct operational procedures
• Provide functional and operational support to agri‑trading firms, vessel carriers, banks, and agents
• Maintain communication with clients across regions and gather feedback for improvements
• Handle first‑line eBL issues, perform triage, and elevate when needed
• Create and maintain user guides, knowledge base content, and troubleshooting documentation
• Maintain deep understanding of client solutions and meet KPI

What you need to succeed in this role

• Excellent English communication skills (at least C1 level)
• 2‑4 years of experience in customer success, trade operations, digital adoption, or similar operational roles
• Strong interpersonal skills for working with operational users across different cultures and organisations
• Ability to manage multiple parallel tasks without losing structure
• Strong analytical skills for operational problem‑solving
• Comfortable delivering structured onboarding, user training, and operational support
• Maintain deep understanding of client solutions and meet KPI
• Experience creating training content, knowledge base materials, or user guides
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
• Will be a great plus: Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Benefits

• Fixed schedule: Monday‑Friday, 11 AM‑7 PM, GMT‑3
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also internal health policy
• Responsive leadership interested in your development and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time‑tracking requirements

The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Referrals increase your chances of interviewing at SupportYourApp by 2x.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.