(fluent Czech) Customer Support Consultant (remotely)

SupportYourApp; Brasília; Teletrabalho; BRL 160.000 - 214.000; Tempo integral

Resumo da oferta

A leading Support-as-a-Service company is looking for a Customer Support Consultant to engage with clients in a multilingual environment. This remote role requires excellent communication skills in Czech and English, along with attention to detail and a positive attitude. The position offers a fixed schedule, paid training, and bonuses for referrals, making it a great opportunity for tech enthusiasts seeking a work-life balance.

Serviços

Fixed schedule: Monday to Friday, 9 AM–5 PM CET

Fully remote work opportunity

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management interested in growth

Qualificações

• Excellent Czech and English (B2) communication skills.
• Attention to details in customer interactions.
• Strong analytical and research skills.

Responsabilidades

• Communicate with hot leads and existing customers via calls.
• Build long-lasting relationships with customers.
• Meet team KPIs and stay updated on technology.

Conhecimentos

Excellent Czech communication skills

English (B2) communication skills

Attention to details

Analytical and research skills

Positive attitude

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What You Will Do:

• Communicate with hot leads and existing customers via calls
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting‑edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

• Excellent Czech and English (B2) communication skills
• Attention to details
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Customer service or sales experience
• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday to Friday, 9 AM–5 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.