Field Support Engineer

Intellicene; Manaus; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology company is seeking a customer-facing technical professional to manage enterprise software and hardware in Brazil and the CALA region. The role involves installation, troubleshooting, and customer lifecycle management, with up to 75% travel for hands-on training. Candidates should have a degree in a related field and be fluent in Portuguese, Spanish, and English. An ideal candidate will have experience in physical security environments and strong networking skills. Relevant certifications are a plus.

Qualificações

• 5+ years in customer-facing technical roles preferred.
• Experience in physical security and video surveillance environments.
• Strong networking knowledge (TCP/IP, LAN/WAN).

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
• Support video management and dispatch solutions onsite and remotely.
• Travel to customer sites (up to 75%) for deployment and training.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Client communication

Customer service mindset

Formação académica

Degree in Engineering, Computer Science, IT

Ferramentas

Salesforce

Zoho

Aha

Microsoft 365

Descrição da oferta de emprego

Location: Brazil | Supporting CALA Company: Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end-to-end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
• Manage the customer lifecycle from onboarding to long‑term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer‑facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.