Field Support Engineer

Intellicene; Contagem; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is seeking a Technical Customer Success Manager to support enterprise software and hardware while maintaining strong relationships with clients. The ideal candidate will be fluent in Portuguese, Spanish, and English, with a background in engineering or IT. Responsibilities include installing, troubleshooting, and providing training on the technology while managing customer relationships. This role requires up to 75% travel for project deployment. The company values technical expertise and excellent communication skills.

Qualificações

• Experience in physical security / video surveillance environments.
• Experience supporting enterprise software in LAN / WAN environments.
• Willingness to travel frequently and handle shifting priorities.

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software.
• Support video management and dispatch solutions.
• Manage the customer lifecycle from onboarding to long‑term success.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Customer-facing mindset

Clear communication skills

Strong networking knowledge

Experience with Salesforce

Experience with Windows Server

Formação académica

Degree in Engineering, Computer Science, or IT

Ferramentas

Salesforce

Microsoft 365

Descrição da oferta de emprego

Location: Brazil | Supporting CALA Company: Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end-to-end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
• Manage the customer lifecycle from onboarding to long‑term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer‑facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.