Field Service Engineer

Danaher - Global; São Paulo; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A biotechnology solutions company is seeking a Field Service Engineer to support customer service in Brazil. This fully remote role requires a Bachelor's degree in engineering, 3+ years in field service, and fluency in English. You will build KPIs, establish customer relationships, and travel occasionally for training. Flexible working arrangements are offered alongside a competitive benefits package.

Serviços

Comprehensive benefits program

Flexible remote work arrangements

Qualificações

• 3+ years of prior field service experience in diagnostics / research field.
• Able to travel 50-75% of the time.
• Must have a valid driver's license with an acceptable driving record.

Responsabilidades

• Build KPIs to meet service targets.
• Promote strong interaction with operational areas.
• Establish relationships with customers to maximize experience.

Conhecimentos

Field service experience

Customer relationship management

Fluency in English

Formação académica

Bachelor’s degree in Mechanical or Electrical Engineering, or Biological

Ferramentas

Flow Cytometry

Liquid Handling

Centrifuge

Descrição da oferta de emprego

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, partners in time and accelerates answers to critical questions through the power of automation. The Field Service Engineer is responsible for daily service support of the existing customer base, for supporting sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for repair, installation, and maintenance of Beckman Coulter equipment at customer sites. This position reports to the Service Supervisor and is part of the Service organization located in Brazil and will be fully remote.

Beckman Coulter Life Sciences believes in designing a better, more sustainable workforce and offers flexible, remote working arrangements for eligible roles. This position is eligible for a remote work arrangement. Additional information about this remote work arrangement will be provided by your interview team.

Responsibilities

• Build KPIs to constantly challenge your individual performance to meet the service targets established as part of the performance objectives
• Promote strong interaction with operational areas of Beckman Coulter Life Sciences – Applications, Marketing & Administration and Sales
• Establish and maintain relationships at all levels with customers to leverage contacts, information and maximize their experience

Essential requirements

• Bachelor’s degree in Mechanical or Electrical Engineering, or Biological
• 3+ years of prior field service experience in diagnostics / research field
• Fluency in English (written and conversational) and valid visa for the USA

Travel, motor vehicle and physical/environment requirements

• Able to travel 50-75% of the time (mostly domestic within Brazil, eventually for the US for training)
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift up to 66 pounds (about 30 kg)

Preferred experience

• Flow Cytometry
• Liquid Handling
• Centrifuge

Benefits

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Our programs contribute to life beyond the job. Check out our benefits information.

We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

Additional information

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. For more information, visit the company website.