Especialista De Implementação

Agilent Technologies, Inc.; Barueri; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a member for its Customer Order Management Installation Team in São Paulo. The ideal candidate will be responsible for managing customer experiences related to instrumentation acquisition, ensuring timely delivery and installation. Key qualifications include customer service experience, proficiency in both Portuguese and English, and the ability to work under pressure. A BS/BA degree is preferred along with experience in customer relationship management. Join us for an exciting opportunity to connect with customers and drive successful installations.

Qualificações

• Excellent written and verbal communication skills in Portuguese and English.
• Typically 1-3 years relevant experience for entry to this level.
• Requires in-depth knowledge and experience in job and ability to work independently.

Responsabilidades

• Manage and coordinate resources for customer instrumentation delivery.
• Own the customer experience for installation.
• Grow and maintain customer relationships.

Conhecimentos

Customer service operations experience

Communication skills

Relationship-building skills

Teamwork

Ability to work under high pressure

Organizational skills

Attention to detail

Ability to learn technical information

Formação académica

BS / BA or equivalent

Science background preferred

Bachelors or Masters Degree

Ferramentas

MS Office (Excel)

Customer relationship software (SAP CRM)

Descrição da oferta de emprego

As a member of the Customer Order Management Installation Team (COMIT) you take responsibility for the customer's instrument acquisition experience

• Manage and coordinate resources across the value stream to ensure Agilent is delivering and installing instrumentation on the customer's schedule.
• Own the customer experience to ensure a delightful, premier, delivery and installation.
• Grow and maintain customer relationships to assist and ensure customers are productive with new Agilent instrumentation
• Communicate site-prep requirements and discuss readiness to ensure successful installation site visit
• Champion internally to ensure customer receives a "perfect install" experience
• Demonstrate your communication and relationship-building skills cross-functionally across Agilent while acting as a fierce customer advocate
• Identify improvement opportunities and drive implementation across the value chain.
• Customer service operations experience
• Works well in a team environment
• Excels under high pressure
• Demonstrated ability to work in a multi-task, interrupt driven environment
• Demonstrated skills for organization and attention to detail
• Demonstrated ability to influence cross-functionally and build relationships
• Demonstrated ability to learn and communicate technical hardware and software information
• Curiosity to learn product configuration across multiple platforms

Excellent written and verbal communication skills (Portuguese and English).

• MS Office with emphasis on Excel; Customer relationship software experience desired, for example SAP CRM
• BS / BA or equivalent; science background preferred
• Bachelors or Masters Degree or University Degree or equivalent.
• Typically 1-3 years relevant experience for entry to this level.
• Requires in-depth knowledge and experience in job and ability to work independently.

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.