English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global customer support firm is seeking a Customer Support Agent to join their team remotely. This full-time role requires proficiency in written English at the C1 level and involves responding to customer inquiries, resolving technical questions, and collaborating with other teams. Candidates should have strong problem-solving skills and be able to maintain a calm demeanor in stressful situations. The position offers competitive compensation, bonuses, and benefits, including paid time off.

Serviços

Competitive salary

Bonus based on KPI performance

20 paid days of vacation

10 days of sick leave

Training provided

Qualificações

• Experience in Customer Support, managing relationships and addressing needs.
• Ability to work calmly in stressful situations while showing respect.
• Capability to focus while working remotely.

Responsabilidades

• Respond to customer inquiries promptly and politely.
• Support customers with technical questions and issues.
• Cooperate with development and QA teams to resolve customer issues.
• Analyze customer requests and suggest improvements.
• Develop and maintain healthy customer relationships.
• Engage clients to maintain regular use of products.
• Follow up on clients regarding service usage and issues.
• Assist customers in finding the best solutions for their needs.

Conhecimentos

Proficiency in written English (C1)

Strong problem-resolution skills

Experience with Windows OS

Ability to handle sensitive information

Descrição da oferta de emprego

Overview

Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position.

Start date : 05.01.2026

Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24 / 7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)

Compensation and Benefits

• Experience in the international company working with people around the globe;
• Compensation – $900 for the first 2 months, and $950 after 2 months;
• Bonus - $50 depending on the execution of the KPI per month;
• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;

Responsibilities

• Politely respond to customers' inquiries in a timely manner;
• Support with technical questions;>
• Cooperate with development and QA teams to resolve the issues from customers;
• Analyze customer requests and suggest improvements;
• Develop healthy Customer Relationship;
• Keep clients engaged and regularly using products;
• Constant follow up on clients and leads: service usage, issues, renewals;
• Maintain a detailed understanding of Valo Motion services;
• Assist customers with questions and suggest the best solutions for their needs;
• Build customer loyalty and retention;
• Resolve customer issues;
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion;
• Build Trust and Transparency with Clients;
• Onboard new clients via WhatsApp / Google Meet;

Candidate Profile

• Proficiency in written English at the C1 level;
• Experience with Windows OS will be an advantage;
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus;
• Strong problem-resolution skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.

About the Company

Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Mindy-Support!