Ecommerce Client Success Lead

Bebeerelationship; Salvador; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic marketing agency in Brazil is seeking a Client Success & Account Lead to manage client accounts and ensure successful campaign outcomes. The ideal candidate has over 3 years of experience with Google Ads in eCommerce and strong communication skills. Responsibilities include managing client relationships, collaborating with Google Ads teams, and focusing on performance insights. The role offers competitive salary and growth opportunities within a lively team environment.

Serviços

Competitive salary and benefits package

Opportunity for ongoing training

Dynamic team environment

Qualificações

• 3+ years of experience working with Google Ads for eCommerce brands.
• Proven experience managing multiple client accounts simultaneously.
• Solid understanding of Google Ads and eCom KPIs.

Responsabilidades

• Manage client relationships and run recurring check-in calls.
• Work with Google Ads teams to ensure campaign alignment.
• Help build and present quarterly and monthly strategies.
• Own performance reporting and provide insights.
• Identify opportunities for account growth.

Conhecimentos

Client account management

Excellent communication

Analytical skills

Problem-solving

Fast-paced environment adaptability

Descrição da oferta de emprego

Client Success & Account Lead

About the Role

As a key member of our team, you will be responsible for managing multiple client accounts, driving clear outcomes, and maintaining high standards of client communication and documentation. This role involves working closely with our Google Ads Strategists and Media Buyers to ensure campaigns align with client goals, reviewing performance regularly, and coordinating fast fixes.

The ideal candidate will have 3+ years of experience working with Google Ads for eCommerce brands, proven experience managing multiple client accounts at once, and a solid understanding of Google Ads and eCom KPIs.

Required Skills and Qualifications

• Proven track record of success in managing multiple client accounts simultaneously.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Strong analytical and problem‑solving skills, with the ability to identify and resolve issues quickly.
• Ability to work in a fast‑paced environment and prioritize tasks effectively.

Benefits

• Opportunity to work with a dynamic team and contribute to the growth and success of the company.
• Competitive salary and benefits package.
• Ongoing training and development opportunities.

Attracting top talent and growing a loyal client base requires more than just technical expertise. It demands a unique blend of business acumen, creativity, and passion.

Key Responsibilities

• Client Relationship and Communication: Manage client relationships, run recurring check‑in calls, translate performance data, and proactively manage expectations.
• Account and Performance Ownership: Work closely with Google Ads Strategists and Media Buyers to ensure campaigns align with client goals, review performance regularly, and coordinate fast fixes.
• Strategy and Planning: Help build and present quarterly and monthly strategies, understand the client's wider business, and reflect that in the ad strategy.
• Reporting and Insight: Own performance reporting, focus on insight, and use dashboards / tools to support decisions.
• Retention, Growth, and Upsell: Keep a pulse on client satisfaction, identify opportunities to grow accounts, and aim to turn every account into a long‑term partnership.