Diretor(a) de Gerenciamento de Eventos

Marriott Hotels Resorts; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading hospitality company located in São Paulo is seeking an experienced Event Manager to oversee event management functions. This role includes ensuring the execution of event strategies, managing team operations, and enhancing customer experiences. Candidates should have relevant experience in event management and food and beverage sales. The position offers a full-time employment opportunity and is part of a dynamic team focused on delivering exceptional service.

Qualificações

• 4 years experience in event management or related field.
• 2 years experience with a 2-year degree.

Responsabilidades

• Oversees the functions of Event Management.
• Ensures brand service strategy implementation.
• Communicates departmental goals to team.

Conhecimentos

Event Management

Food and Beverage Sales

Customer Service

Budget Management

Formação académica

High school diploma or GED

2-year degree in Hotel Management

Descrição da oferta de emprego

Description

JOB SUMMARY

Oversees the functions of Event Management including the departments of Event Planning Banquets / Catering Event Service and Event Technology (Destination Management if applicable). Position ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brands target customer needs ensures employee satisfaction focuses on growing event revenues and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the event management food and beverage sales and marketing or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the event management food and beverage sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

Researches and analyzes new products pricing and services of competition.

Works with direct reports to review scheduled events and troubleshoot potential challenges / conflicts.

Ensures the property is apprised of all groups that will impact property operations.

Works with culinary team to ensure compliance with food handling and sanitation standards.

Oversees Event Operations including Banquets Event Services and Event Technology.

Oversees event planning team (BEO / Resume writers).

Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

Leads the execution of brand service initiatives in event management areas.

Develops an Event Management strategy that is aligned with the brands business strategy and leads its execution.

Leading Event Management Teams

Sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Identifies key drivers of business success and keeps team focused on the critical few to achieve results.

Ensures integration of departmental goals in game plans.

Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Managing Profitability

Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

Works directly with major groups when high profile and financial impact will be significant (limited instances).

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

Consult with customers in order to determine objectives and requirements for events such as meetings conferences and conventions.

Reviews and responds to results of Event Satisfaction Survey.

Conducting Human Resources Activities

Works with Human Resources to ensure compliance with all applicable laws and regulations.

Reviews property specific event operations annually and makes appropriate adjustments.

Reviews staffing levels to ensure that guest service and operational needs are met.

Communicates and ensures departmental and property emergency procedures are executed when necessary.

Ensures that regular ongoing communication is happening in all areas of event operations (e.g. BEO meetings pre-event briefings staff meetings food and beverage team culinary team).

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

Internship,Accounts Receivable,Generator,Computer Operating,Corporate Risk Management

Employment Type : Full-Time

Department / Functional Area : Event Management