CX Business Intelligence Manager

Didi; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An international mobility technology platform is seeking a CX Business Intelligence Manager in São Paulo. This role involves leading a data science team, managing global stakeholders, and developing AI tools for insights and business impact. The ideal candidate has over 5 years of experience with skills in SQL, Python, and data visualization, alongside strong communication abilities. A commitment to fostering a collaborative and inclusive work environment is essential.

Qualificações

• 5+ years of experience in a related field.
• Technical skills in SQL, Python, or R.
• Strong understanding of data visualization and storytelling.
• Effective stakeholder management capabilities.
• Ability to communicate insights to non-data stakeholders.

Responsabilidades

• Lead a data science team supporting sales and farming.
• Manage multiple regional stakeholders effectively.
• Develop AI tools for report automation.
• Support new business line development with data.
• Review SQL codes, R, and/or Python.

Conhecimentos

SQL

Python

Data visualization

Statistical analysis

Stakeholder management

Storytelling with data

Communication

Descrição da oferta de emprego

CX Business Intelligence Manager

Job Locations: BR-SP-Sao Paulo

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

You will lead the CX Data & Insights team supporting the restaurant inside sales and early farming operations into BR food relaunch, being able to interact with stakeholders from all over the world and generate business impact.

Role Responsibilities

• Leading a data science team supporting inside sales and early farming to impact the business.
• Managing multiple stakeholders from different regions of the world.
• Developing AI tools to automate reports, insights and VOC.
• Supporting the development of new business lines with data.
• Developing and reviewing SQL codes, R and/or Python.

Role Qualifications

• 5+ years of experience.
• Technical skills such as SQL, Python or R.
• Data visualization knowledge. Storytelling knowledge.
• Statistical knowledge.
• Stakeholder management skills.
• Ability to embrace change in a fast paced environment.
• Clear communication and the ability to explain data insights to non-data stakeholders.
• Knowledge on sales data structure and process.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms