Customer Success Specialist, Life Sciences

JoVE; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading educational video platform in Brazil seeks a Customer Success Specialist to assist professors in integrating videos for enhanced teaching outcomes. The role involves outreach to faculty, delivering presentations, and ensuring product usage. Candidates should have a Master's or PhD in Life Sciences, with strong communication skills and 1-3 years of customer-facing experience. Join the team to impact student learning and advance your career while working collaboratively within a global environment.

Serviços

Competitive compensation packages

Opportunity for career advancement

Work with global teams

Qualificações

• 1-3 years of experience in customer-facing roles is preferred.
• Knowledge of education, market trends, and challenges in assigned content areas.
• Passion for remote relationship-building.

Responsabilidades

• Conduct daily outreach to faculty to set up JoVE integrations.
• Increase JoVE adoption by delivering product awareness sessions.
• Grow engagement through presentations at exhibits and conferences.
• Strengthen subscription renewal outcomes with implementation support.
• Influence product decisions by communicating customer feedback.

Conhecimentos

Fluent communication skills English

Strong interpersonal skills

Networking using cold calling

Formação académica

Master's degree or PhD in Life Science disciplines

Descrição da oferta de emprego

The Role

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements

• A Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in customer facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Please share your resume in English.

Why Join JoVE?

You can expect compensation packages competitively placed within the local market.

You will make a direct impact in accelerating science research and in improving student learning in science education.

Opportunity to work with global teams and in an environment that promotes innovation and collaboration.

Our strong promotion from within culture draws a clear path to advance your career with us.