Customer Service Specialist

Virtual Latinos; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A remote staffing agency is seeking a Customer Service Specialist to provide exceptional support and manage customer inquiries across various channels. Candidates should have at least one year of experience in customer service or a relevant degree, with strong bilingual communication skills in English and Portuguese. Organizational abilities and attention to detail are crucial. The position offers flexible hours in accordance with U.S. time zones and requires a quiet workspace. Join a vibrant community providing fantastic remote opportunities.

Qualificações

• Must be at least 21 years old.
• English and Portuguese language proficiency required.
• A quiet, private workspace is necessary.

Responsabilidades

• Provide exceptional customer support across communication channels.
• Identify customer issues and troubleshoot problems effectively.
• Update and manage customer records accurately.
• Maintain comprehensive product knowledge.
• Build positive relationships with customers.
• Document customer interactions and provide feedback.

Conhecimentos

Excellent written and verbal communication skills in English

Ability to excel in a fast-paced environment

Strong organizational abilities

Meticulous attention to detail

Collaborative team spirit

Commitment to confidentiality

Formação académica

1 year of related experience or a related degree

Descrição da oferta de emprego

Join the Virtual Latinos Community!

With over 5,000+ VA's hired and 2,500+ companies helped, Virtual Latinos connects exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the U.S., Canada, and beyond.

10+ new job positions become available every week, providing professionals like you with fantastic remote job opportunities.

Job Title

Customer Service Specialist

Pay Rate

Part‑Time Monthly Rates: $840‑$1,400 (20 hours per week)

Full‑Time Monthly Rates: $1,680‑$2,800 (40 hours per week)

Hourly Rate: $10.5‑$17.5 depending on experience. Payments are calculated on the number of hours worked daily. We pay our Virtual Professionals every 2 weeks through third‑party platforms. Once a rate has been offered, it is non‑negotiable.

Work Schedule

The schedule will vary depending on the position and client request. All clients are in the U.S. and work schedules will be in U.S. time zones.

Job Summary

The Customer Service Specialist will provide exceptional customer support, resolve inquiries and complaints, manage customer accounts, and ensure a positive customer experience across all communication channels.

Job Tasks

• Customer Support – Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Problem Resolution – Identify customer issues, troubleshoot problems, and provide effective solutions or elevate when necessary.
• Account Management – Update and maintain accurate customer records and account information in the system.
• Product Knowledge – Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
• Communication – Build positive relationships with customers through empathetic and clear communication.
• Reporting and Feedback – Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications

1 year of related experience or a related degree.

Excellent written and verbal communication skills in English.

Ability to excel in a fast‑paced environment.

Strong organizational abilities.

Meticulous attention to detail.

Collaborative team spirit.

Commitment to confidentiality.

A quiet, private workspace.

Must be at least 21 years old.

Languages

English mandatory.

Portuguese mandatory.

Next Steps

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