Customer Service Representative - Relocation Required

Vantage; São Caetano do Sul; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global multi-asset broker is seeking Customer Service Rockstars for a role supporting clients in Southeast Asia. Ideal candidates will have a Bachelor's degree and over 2 years of customer service experience, with fluency in English and Portuguese being mandatory. This position offers remote work during the relocation process, a competitive compensation package, and includes relocation support such as visa sponsorship. Join us to develop your career in a dynamic industry.

Serviços

Competitive compensation package

Remote work during relocation

Relocation support and visa assistance

Qualificações

• Over 2 years of experience in Customer Service, preferably in crypto or fintech.
• Experience in international settings and teams.
• Knowledge or interest in trading is desirable.

Responsabilidades

• Provide frontline support via live chat, phone, and email.
• Answer queries and resolve client issues.
• Address customer feedback and complaints professionally.
• Record and update customer data as necessary.
• Support translation for customer announcement notices.

Conhecimentos

Fluency in English

Fluency in Portuguese

Exceptional communication skills

Logical problem-solving

Client-focused approach

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Vantage is a global, multi-regulated, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities.

OPEN ONLY to individuals willing to relocate.

This is a unique opportunity for Customer Service Rockstars interested in living and developing a career in Southeast Asia: Malaysia or Thailand. The company will provide all necessary visa assistance and relocation support. During the visa processing, work remotely from your base country.

Responsibilities

• Provide frontline support to our customers via live chat, phone, and email.
• Answer queries and resolve client issues regarding our products, platforms, and promotions.
• Address customer feedback and complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Support documentation / administrative needs within the department and support translation for customer announcement notices.

Requirements

• Bachelor's degree (fresh graduates welcome).
• Over 2 years of experience in Customer Service, highly preferred in crypto or fintech, but any industry is welcome.
• Mandatory rotation shift schedule with night shifts once relocated.
• Experience in international settings and teams.
• Fluency in English and Portuguese is MANDATORY.
• Exceptional communication skills with a superb client focus.
• Logical and analytical approach to problem-solving.
• Knowledge or interest in trading is highly desirable, but not essential.

We Offer

• Competitive compensation package.
• Remote work while relocation is processed.
• Local benefits according to the chosen relocation country.
• Relocation support, including visa sponsorship and additional expenses.
• Career development in a fast-paced industry.