Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a Customer Support Representative to handle inquiries via live chat and email. The ideal candidate will have experience in online customer support, proficiency in Portuguese and English, and the ability to manage high-tension situations. Responsibilities include assisting with KYC verification, documenting customer issues, and providing support for trading-related inquiries. This is a full-time, remote position with a flexible schedule including possible nights and weekends.

Qualificações

• Experience in providing online customer support using chat or email.
• Ability to quickly learn derivatives trading terminology.
• Demonstrated patience and resilience in challenging situations.

Responsabilidades

• Handle customer inquiries via live chat and email.
• Assist with KYC verification and account security.
• Document and escalate customer issues promptly.
• Stay updated on futures trading rules.
• Work flexible shifts including nights and weekends.

Conhecimentos

Customer support experience

Proficiency in Portuguese

Proficiency in English

Ability to de-escalate situations

Familiarity with KYC verification

Ferramentas

Zendesk

LiveChat

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.