Customer Service Representative Bilingual

Influx. Inc; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A growing customer support startup is seeking highly competent Customer Service Agents for voice support. In this role, you will answer customer inquiries, solve their problems effectively, and contribute to a positive workplace culture. The ideal candidate possesses excellent communication skills in English and French, strong problem-solving abilities, and is willing to work flexible hours. This position offers the flexibility to work from home and numerous opportunities for career advancement.

Serviços

Flexibility of working from home

Career opportunities

Extensive learning opportunities

Qualificações

• Ability to diagnose and solve customer problems efficiently.
• Experience in a Voice Support role is a bonus.
• Willing to work flexible hours and weekends.

Responsabilidades

• Answer customer questions effectively.
• Communicate effectively via phone.
• Contribute to a high-performance workplace culture.

Conhecimentos

Fluent written and verbal English

Fluent written and verbal French

Strong problem-solving skills

Team player

Strong organizational skills

Descrição da oferta de emprego

Influx builds full-service customer support teams that can flex and scale monthly.

We enable companies of all sizes to deliver consistent and high-quality service 24 / 7.

Our team is growing and we are looking for highly competent Customer Service Agents for voice support.

Job description

You'll be tasked with answering customer questions.

You’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Tasks include :

• Diagnose and solve the customers' problems
• Communicate effectively via phone with our customers
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

Requirements :

• Excellent written and verbal English and French communication skills (Fluent / Native level)
• Strong problem-solving skills
• Team player
• Quiet environment
• Free of distractions and background noise
• Experienced as a Voice Support agent is a bonus
• Willing to work on Weekends (Saturday and Sunday)
• Flexible working hours / day
• Attention to details
• Own a fully-functional laptop
• High-speed, reliable internet connection
• Keen attention to detail
• Strong organizational skills
• Ability to thrive in a remote work environment

Benefits :

• The flexibility of working from home without having to go to the office
• Work with clients in the USA, EU, and elsewhere
• Extensive opportunities to learn from, and work with, high-performing colleagues
• Career opportunities!

We're a fast-growing startup with roles and positions to grow into

Job Types: Full-time, Contract

Salary: R$2, - R$2, per month