Customer Service Agent (Non-Voice)

BrickBrands; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An innovative customer service company is seeking a Customer Service Agent for a remote role based in São Paulo, Brazil. The successful candidate will handle customer inquiries across various platforms, ensuring compliance with brand policies and maintaining a positive online presence. Applicants should have a high school diploma, be fluent in English, and possess strong customer service skills. The position offers competitive compensation and opportunities for career growth.

Serviços

100% Remote position

Continuous learning experience & career growth opportunities

Competitive compensation based on market rates

Diverse & global team environment

Qualificações

• Must be fluent in English both written and oral.
• General knowledge and interest in various social media platforms.
• Customer Service skills with experience in a non-voice account.

Responsabilidades

• Monitor and engage with customer reviews and queries across different platforms.
• Respond to customers via chat, email, direct messages, and app store reviews.
• Moderate reviews and comments on the client's platforms.

Conhecimentos

Fluent in English (written and oral)

Customer Service skills

Knowledge of social media platforms

Experience as a content moderator

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Summary of the Role

As a Customer Service Agent you will be the first point of contact for users across many platforms responding to customer queries and providing support about the clients products. You will help maintain a positive brand presence by moderating and responding to reviews inquiries and other user-generated addition youll promote a safe and positive environment on the clients platforms and apps following guidelines to ensure consistency and quality of service.

Heres What You Will Do

• Actively monitor and engage with customer reviews and queries across different platforms providing clear and helpful responses about the clients products.
• Respond to potential customers via chat, email, direct messages and app store review sections.
• Quickly identify trends or issues within customer communications (whether text memes or media) and stay updated on current social media and app store lingo.
• Moderate reviews and comments on the clients apps and platforms ensuring content adheres to brand guidelines and policies.
• Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
• Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.
• Maintain regular communication with your manager to address questions, resolve issues and provide updates.
• Addresses public and private customer care issues across social.

Qualifications

• A High School Diploma or equivalent
• A personal PC / laptop with a working webcam
• Must be fluent in English both written and oral
• General knowledge and interest in various social media platforms
• A good working home environment with a stable internet connection
• Customer Service skills with the experience of working in a non‑voice account
• Experience as a content moderator / engaging in all social media platforms is a plus!
• The ability to work an 8‑hour shift on a rotating schedule and be flexible to work on weekends.

The Perks BrickBrands Offers

• 100% Remote position
• Continuous learning experience & career growth opportunities
• Offers competitive compensation based on location market rates
• A great opportunity to work with some of the worlds coolest and most innovative brands
• A welcoming environment where even your feedback and suggestions are all being taken into consideration
• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds

Interested to work in social media while working remotely from home with a global team Send your CV in ENGLISH.

Remote Work: Yes

Employment Type: Full-time

Vacancy: 1

Experience: years