Customer Representative

Inspired; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic travel agency is looking for a Travel Customer Representative to provide exceptional service by assisting clients during their travel journey. This role involves responding to inquiries, handling bookings and changes, and ensuring client satisfaction throughout their trips. Ideal candidates are passionate about travel, possess strong communication skills, and have customer service experience. Enjoy the flexibility of 100% remote work along with growth opportunities and exclusive travel perks.

Serviços

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Qualificações

• Excellent verbal and written communication skills are a must.
• Prior customer service experience in travel or hospitality is preferred.
• Must be organized, dependable, and proactive with attention to detail.
• Comfortable with learning new technology and booking systems.
• A passion for travel and helping others is essential.

Responsabilidades

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Resolve concerns or complaints with empathy.

Conhecimentos

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive and detail-oriented

Comfortable with technology

Passion for travel

Descrição da oferta de emprego

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!