Customer Operations Specialist Brazil (MF)

Veesion; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic technology company in São Paulo is seeking an Operations Specialist for the Brazilian market. This role involves being the primary point of contact for clients, ensuring their installations run smoothly, and providing first-level support. Ideal candidates will have customer-facing experience, strong problem-solving skills, and proficiency in English. Join a company that values performance and offers opportunities for career growth in a fast-paced, collaborative environment.

Serviços

Contractor Hiring Model

Diversity, equity & inclusion

Dynamic working atmosphere

Flexibility & work/life balance

Qualificações

• Experience in a customer-facing technical support or operations role.
• Basic technical knowledge of systems networks or IT environments.
• Ability to explain technical concepts in an understandable way.

Responsabilidades

• Act as the primary contact for clients during installation.
• Guide clients through remote installations.
• Provide first-level technical support and troubleshooting.
• Support clients with maintenance-related questions.
• Collaborate with Technicians for complex issues.
• Record client interactions in Salesforce.
• Contribute to the improvement of operational procedures.

Conhecimentos

Customer-facing technical support experience

Strong problem-solving skills

Technical knowledge of systems and networks

Excellent communication skills

Organized and detail-oriented

Team player

Fluent English (C2 Level or Native)

Descrição da oferta de emprego

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service Then you may be our future Operation Specialist for the Brazilian Market!

As an Operations Specialist you will be the first point of contact for our clients playing a vital role in delivering a seamless technical experience. You'll manage remote installation processes assist clients step-by-step and provide first-level technical troubleshooting and maintenance support. Your collaboration with our Technicians and ability to elevate issues when necessary will be key to maintaining service excellence.

Your Responsibilities

• Act as the primary contact for clients during the installation process;
• Guide clients through remote installations ensuring all systems are correctly configured and operational;
• Provide timely & efficient first-level technical support & troubleshooting to identify and resolve basic issues;
• Support clients with maintenance-related questions & minor technical interventions.
• Collaborate closely with Technicians escalating more complex technical issues when needed;
• Ensure all client interactions and technical updates are properly recorded in Salesforce;
• Contribute to the continuous improvement of operational procedures and client support resources.

Your Profile

• Experience in a customer-facing technical support or operations role;
• Strong problem-solving skills;
• Basic technical knowledge of systems networks or IT environments (hardware / software familiarity);
• Excellent communication skills & the ability to explain technical concepts in a user-friendly way;
• Organized, detail-oriented & capable of managing multiple tasks in a fast-paced environment;
• Team player who thrives in a collaborative cross-functional setting;
• C2 Level or Native in English.

Why joining Veesion

• Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally & externally).
• Get familiar with cutting-edge AI technologies.
• Receive personalized onboarding & support to enhance your sales skills.
• Overachieve to gain more responsibilities: we value performance not seniority.
• Join a company with an international work environment (2 offices 28 nationalities).

Benefits

• Contractor Hiring Model (PJ);
• Joining a company that fosters diversity, equity & inclusion;
• Work with a motivating team in a very dynamic working atmosphere;
• Flexibility & work / life balance.

A fast and transparent recruitment process

We are committed to providing you with a quick three-step recruitment process :

• A first interview with our Talent Acquisition Specialist.
• A second interview with our Operations Team Leader.
• An interview with our Operations Manager.

Convinced? Then don't hesitate and apply now!

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Employment Type : Full Time

Experience : years

Vacancy : 1