Corporate & Investment Bank - Payments Client

Jpmorgan Chase Bank, N.A.; São Paulo; Presencial; BRL 100.000 - 150.000; Tempo integral

Resumo da oferta

A leading global financial institution in São Paulo seeks a Client Service Account Manager. This role involves being the primary contact for clients' treasury operations and managing their service experience. The successful candidate will handle client escalations, drive internal coordination, and develop strategies to improve service delivery. Candidates should ideally have a strong background in client services and excellent problem-solving abilities. A commitment to diversity and equal opportunity is emphasized.

Qualificações

• Proven experience in client services or account management.
• Ability to handle complex client interactions with professionalism.
• Strong understanding of cash management products.

Responsabilidades

• Serve as the primary contact for treasury operations.
• Manage client escalations and resolution processes.
• Develop annual service strategy plans for clients.

Conhecimentos

Client advocacy

Problem-solving

Client relationship management

Communication skills

Analytical skills

Descrição da oferta de emprego

The TS Client Services team is responsible to support our clients in the day-to-day needs of the Local / Int ´L Cash Management Products.

Client Services team is focused in providing the best in class services to our clients contributing to increase of the JP Morgan businesses.

The main purpose of this position is to act as clients' primary point of contact for their day-to-day treasury operations.

As a Client Service Account Manager (CSAM) you will be accountable for a portfolio of key Wholesale Payment clients acting as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency.

The CSAM will act as the client advocate and drive internal coordination by partnering with Sales, Product, Operations, Technology, Risk and Compliance to deliver service excellence.

As the Client Service Account manager you will also support ongoing overall relationship health monitoring to forecast client "temperature" and facilitate regular discussion with Sales team.

Role Responsibilities

• Direct responsible for Service Support for Large Corporation
• Clients central point of resolution and escalation for service issues; liaison with bank partners for issue management, with full ownership of the service relationship and client experience
• Full ownership regarding problem solving and escalation, to ensure timely resolution
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Identifies and addresses product / service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Partners with Sales to develop an annual Client-specific service strategy plan for clients within portfolio
• Ability to analyze client behavior and trends to propose service efficiencies
• Adheres to and ensures client's compliance with risk policies / practices and educates clients on new legal / regulatory / cyber changes

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do.

We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.