Consultor De Governança De Acesso A Dados - Híbrido

Hcltech; São Paulo; Híbrido; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A global technology company in São Paulo is looking for a proactive individual to manage the Safe Data Exception Program. This role involves end-to-end governance, monitoring, and continuous improvement processes. Key responsibilities include evaluating exception requests, achieving reduction targets, and developing training materials. Candidates should have a Bachelor’s degree in Information Security or Computer Science, with 1-3 years of relevant experience. Strong communication and problem-solving skills are essential. The position may offer a hybrid work environment.

Serviços

Flexible work arrangements

Professional development opportunities

Qualificações

• 1-3+ years of experience in information security or data protection.
• Experience with exception management and secure handling of data.
• Ability to collaborate with cross-functional teams.

Responsabilidades

• Monitor and evaluate new Safe Data Exception requests.
• Achieve a 20% reduction in exceptions annually.
• Document decisions and communicate outcomes clearly.

Conhecimentos

Analytical thinking

Problem-solving

Excellent written communication

Excellent verbal communication

Stakeholder management

Process improvement

Formação académica

Bachelor’s degree in Information Security

Bachelor’s degree in Computer Science

Ferramentas

Project management software

Descrição da oferta de emprego

We are seeking a proactive Safe Data Exception Program resources who will own the end-to-end governance, monitoring, and continuous improvement of the Safe Data Exception program. This role partners with cross-functional teams to assess and approve / reject exception requests (USB, FileShare, Webmail), drive a reduction in exceptions, manage incident follow-ups, and deliver knowledge, training, and process enhancements to safeguard J&J data.

Key Responsibilities

• Monitor and evaluate all new Safe Data Exception requests (USB, FileShare, Webmail) from a Data Security perspective.
• Target : achieve an annual 20% reduction in exceptions.
• SLA alignment : resolve pending requests within the same day or the next business day.
• Document decisions with clear justification and communicate outcomes.
• Approve / Reject requests with rationale and share viable alternatives to protect data integrity and security.
• Daily incident management and dispute follow-up for Safe Data Exception reviews.
• Track inquiries, ensure timely responses, and propose alternative solutions when requests are rejected.
• Partner with the PSE team for error handling and with the GSD helpdesk for incident tickets and follow-ups.
• Lead program enhancements by identifying automation or process improvements.
• Evaluate workflows, remove bottlenecks, and explore automation opportunities to prevent data exfiltration
• Develop Knowledge Articles (KAs), instructions, and training materials for Safe Data Exception Review.
• Create and maintain up-to-date process documentation, FAQs, and training resources.
• Manage the creation and delivery of comprehensive project documentation, including timelines, storyboards for workstreams, and recommended timelines for operational enhancements.
• Produce and review Monthly, Quarterly, and other project status reports, incorporating feedback on identified gaps.
• Ensure stakeholders receive clear updates on progress, risks, and issues to support informed decision-making.
• Remain adaptable to additional data security activities based on resource availability and initiative criticality.

Qualifications

• Bachelor’s degree in Information Security, Computer Science, or a related field
• 1-3+ years of experience in information security, data protection, or data governance related area.
• Demonstrated experience with exception management, data exfiltration risk, and secure file / USB / webmail handling and be able to explain alternative secure options.
• Strong incident management and customer / stakeholder communication skills.
• Proven ability to collaborate with cross-functional teams (e.G., PSE, GSD) and to manage competing priorities.
• Experience developing knowledge articles, training materials, SOPs, and process documentation.
• Project management experience with the ability to create clear workflows, timelines, and training resources.
• Familiarity with risk assessment, data governance, and relevant regulations (e.G., data privacy frameworks).
• Proficiency with common office tools and project management software

Skills and Competencies

• Analytical thinking and problem-solving with a keen eye for risk
• Excellent written and verbal communication
• Stakeholder management and collaborative mindset
• Process improvement and automation mindset
• Attention to detail and ability to document complex procedures clearly
• Metrics and KPIs
• Annual target : 20% reduction in Safe Data Exceptions
• SLA adherence : pending requests resolved within same day or next business day
• Quality and speed of incident responses and resolutions
• Growth and effectiveness of knowledge articles and training materials
• Timeliness and usefulness of status reports and executive updates

Work Environment

• Cross-functional, dynamic environment requiring coordination with Security, PSE, and GSD teams
• Global scope with potential for remote / hybrid work
• Proactive, data-driven decision-makin