Commercial Assistant

Jobtailor; São Paulo; Presencial; BRL 78 000 - 123 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo is seeking a capable support specialist to assist key customers with post-sales service, SLAs, and cargo tracking. You will open internal tickets and provide quick solutions to ensure smooth operations.

You will collaborate with Operations, Finance, Security, and Ground Logistics, monitor KPIs, and help reduce transit times and costs through ongoing process improvements. Strong communication and data analysis skills are essential.

Qualificações

• Experience in a commercial or sales-related role.
• Basic knowledge of the cargo logistics market.
• Post-sales experience.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Completed higher education degree.
• Data analysis and negotiation skills.
• Effective communication.
• Strong interpersonal skills.
• Agility in problem-solving.

Responsabilidades

• Support customers by answering questions related to post-sales service, SLAs, cargo tracking, opening internal support tickets, and other day-to-day quick solutions.
• Track open support tickets, working across the internal departments involved and keeping the customer informed through resolution.
• Monitor key-customer performance indicators, including service level, transit time, damage, and costs, ensuring satisfaction and retention.
• Serve as the focal point between key customers and the Operations, Finance, Operational Security, and Ground Logistics teams.
• Identify opportunities to reduce transit times and costs, promoting continuous process improvement.
• Develop action plans with internal teams for presentation to the customer when necessary.
• Support the Account Executive with general back-office activities for key customers.
• Ensure a high level of service in a dynamic commercial and operational environment, aligning customer expectations with cargo transportation variables.
• Balance a sense of urgency, analytical skills, and proactive communication, serving as the link between the customer and the company.

Conhecimentos

Commercial experience

Post-sales experience

Data analysis

Negotiation

Communication

Interpersonal skills

Problem solving

Agility

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• Support customers by answering questions related to post-sales service, SLAs, cargo tracking, opening internal support tickets, and other day-to-day quick solutions
• Track open support tickets, working across the internal departments involved and keeping the customer informed through resolution
• Monitor key-customer performance indicators, including service level, transit time, damage, and costs, ensuring satisfaction and retention
• Serve as the focal point between key customers and the Operations, Finance, Operational Security, and Ground Logistics teams
• Identify opportunities to reduce transit times and costs, promoting continuous process improvement
• Develop action plans with internal teams for presentation to the customer when necessary
• Support the Account Executive with general back-office activities for key customers
• Ensure a high level of service in a dynamic commercial and operational environment, aligning customer expectations with cargo transportation variables
• Balance a sense of urgency, analytical skills, and proactive communication, serving as the link between the customer and the company

Requirements

• Experience in a commercial or sales-related role
• Basic knowledge of the cargo logistics market
• Post-sales experience
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Completed higher education degree
• Data analysis and negotiation skills
• Effective communication
• Strong interpersonal skills
• Agility in problem-solving