Commercial Coordinator

Jobtailor; Recife; Híbrido; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Jobtailor in Recife, Brazil, seeks a senior leader to guide the Commercial and Customer Success teams, conducting regular one-on-one follow-ups on KPIs, deliverables, and engagement.

You will prepare analyses of day-to-day activities, support the Acquisition team in membership growth, and join meetings with member companies to ensure retention and upselling. This role emphasizes data-driven decisions in a dynamic setting.

Qualificações

• Bachelor’s degree completed.
• Experience leading teams in commercial and relationship management.
• Experience tracking targets and managing by results.
• Proficiency in Excel and PowerPoint.
• Leadership and people management skills.

Responsabilidades

• Guide the Commercial and Customer Success teams with weekly and monthly follow-ups on KPIs and deliverables.
• Prepare analyses related to day-to-day activities of the teams.
• Support Acquisition in prospecting new companies for membership.
• Join Customer Success meetings with member companies.
• Create action plans to ensure team delivers expected results.
• Monitor and manage metrics including Health Score.
• Develop the Customer Success team toward retention and upselling.

Conhecimentos

Leadership

Performance metrics

Stakeholder management

Communication

Collaboration

People management

Analytical thinking

Organizational skills

Change management

Influence

Formação académica

Bachelor’s degree

Ferramentas

Microsoft Office

Excel

PowerPoint

Descrição da oferta de emprego

• Guide the Commercial and Customer Success teams, conducting weekly and monthly one-on-one follow-ups on KPIs, deliverables, engagement, and feedback
• Prepare general analyses related to the teams’ day-to-day activities
• Support the Acquisition team in prospecting new companies for membership
• Join the Customer Success team in meetings with member companies
• Create action plans to ensure the team delivers its expected results
• Liaise with other departments in the Regional Office, focusing on strategies to acquire new B2B members and ensure customer success
• Monitor and manage commercial and member service metrics, including Health Score
• Develop the Customer Success team, guiding it toward company retention and upselling

Requirements

• Bachelor’s degree completed
• Previous experience leading teams, preferably in commercial and relationship management areas
• Experience managing performance metrics, tracking targets, and managing by results
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Leadership and people management skills
• Availability to work in a hybrid model, with three days per week working on-site
• Leadership profile, with a genuine interest in developing people and strengthening teams
• Organized and analytical, with the discipline to manage processes, metrics, and multiple priorities
• Strong communication and stakeholder management skills, both verbal and written, with clarity, objectivity, and respect
• Ability to influence, engage, and build relationships of trust with different audiences
• Collaborative profile and constructive team-player approach, promoting shared results
• Results-oriented, using metrics to support decision-making and monitor team performance
• Demonstrated maturity, autonomy, and ability to handle challenges with balance and sound prioritization
• Flexibility to work in a dynamic environment, adapting to change and contributing to the team’s continuous development
• Commitment to continuously improving processes, identifying opportunities for improvement, and fostering a culture of excellence

Core Competencies

Demonstrates strong leadership and people management skills, with a focus on developing teams and driving customer success through effective performance metrics management. Proficient in stakeholder management and communication, fostering collaboration and trust across diverse audiences.

Highest-signal resume keywords

• Leadership And People Management
• Performance Metrics Management
• Stakeholder Management
• Customer Success Strategy
• Analytical And Organizational Skills

Hard Skills

• Performance Metrics Tracking
• Data Analysis
• KPI Management
• Action Plan Development
• B2B Membership Acquisition

Soft Skills

• Strong Communication Skills
• Collaborative Team Player
• Results-Oriented Mindset
• Flexibility And Adaptability
• Problem-Solving Abilities

Industry Keywords

• Customer Success
• Commercial Management
• Relationship Management
• Team Development
• Continuous Improvement

Tools & Technologies

• Microsoft Office
• Excel
• PowerPoint