Customer Excellence Analyst

Coli Shipping; São Paulo; Presencial; BRL 60 000 - 120 000; Tempo integral

Resumo da oferta

Coli Shipping in São Paulo seeks a focal point between pricing, operations and clients to efficiently manage the commercial proposal cycle: receiving and validating pricing quotations, and following up to close deals while ensuring a superior customer experience.

The role requires knowledge of international transportation modes (air, ocean, road) and familiarity with pricing processes and logistics costs, including customs clearance.

Qualificações

• Experience with negotiation routines and client relationship management.
• Familiarity with pricing processes and understanding of logistics costs.
• Knowledge of international transportation modes (air, ocean, and road).

Responsabilidades

• Act as focal point between pricing, operations, and clients to manage the commercial proposal cycle and ensure a high-quality customer experience.
• Receive and validate pricing quotations and conduct active follow-ups to close deals.
• Prepare and deliver institutional presentations.
• Engage in negotiations and maintain client relationships.
• Understand pricing processes, logistics costs, and customs clearance.

Conhecimentos

Negotiation

Client relations

Presentation skills

Pricing knowledge

Logistics knowledge

Cross-functional collaboration

Ferramentas

Cargo Sapiens

Ariba

Cheap to Quote

Descrição da oferta de emprego

Act as a focal point between pricing, operations, and clients to efficiently manage the commercial proposal cycle: receiving and validating pricing quotations, conducting active follow‑ups to close deals, and ensuring a consistent, high‑quality customer experience.
Activities:

Knowledge of international transportation modes (air, ocean, and road).

Familiarity with pricing processes and understanding of logistics costs, including air, ocean, and road freight, as well as customs clearance.

Desirable knowledge of project cargo, such as OOG containers, Ro‑Ro, and Break Bulk, as well as liner terms.

Ability to prepare and deliver institutional presentations.

Experience with negotiation routines and client relationship management.

Strong skills in presenting, defending, and discussing technical proposals.

Differential:

Knowledge of proposal automation or quotation tools such as Cargo Sapiens, Ariba, Cheap to Quote, among others.