Inside Sales

ZIM; Itajaí; Presencial; BRL 48 000 - 72 000; Tempo integral

Resumo da oferta

ZIM in Itajaí, Brazil, invites applications for a Sales Support role focused on assisting Field sales and customers with end-to-end support and solutions. You will generate leads, prepare customer meetings, and help create quotations while maintaining strong customer relationships.

Ideal candidates have 2+ years in sales or CS, English proficiency, and experience with MS Office, Excel, and CRM. Local shipping industry knowledge is a plus, and the role emphasizes collaboration with field teams

Qualificações

• Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar.
• 2 years of experience in sales/CS position.
• Working experience in a local FFW / shipping industry - Advantage.
• Proficient in MS Office, Excel, CRM.

Responsabilidades

• Lead Generation
• Compile lists of prospective customers for use as sales leads
• Validate sales leads and support the sales representatives
• Account Coordination
• Research and prepare material for customer meetings
• Create and update agreements
• Discuss and prepare quotations for customers
• Customer relationship management and follow-up
• Resolve ad-hoc problems
• Cascade customer issues to CS and ensure solving
• Inform customers on changes in rates, schedules, shipping methods
• Monitor customer performance and reporting
• Screening of lost/new customers

Conhecimentos

Advanced English

Formação académica

Economics/ Business Management/ Marketing/ Logistics

Ferramentas

MS Office

Excel

CRM

Descrição da oferta de emprego

Description

Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads. In Charge of providing the small customers with end-to-end support and solutions.

Main Tasks

• Lead Generation


• Compile lists of prospective customers for use as sales leads to the Sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.


• Validate sales leads and work to support the sales representative in materializing the leads into sales.


• Account Coordination


• Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.


• Create and update agreements


• Discuss and prepare quotations for customers


• Customer relationship


• Deal with client’s follow up process and problems


• Solve ad-hoc problems


• Cascade relevant issues and problems of the customers to CS and ensure solving


• Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.


• Performance Measurement


• Creating meeting reports in CRM


• Monitor customer performance


• Comply with tracking and reporting requirements


• Screening of lost/new customers

Requirements

• Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar


• 2 years of experience in sales/CS position


• Working experience in a local FFW / shipping industry - Advantage


• Proficient in MS Office, Excel, CRM


• Advanced in English language