Client Operations Manager (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A growing remote talent company in Poços de Caldas is in search of a Client Operations Manager. This role is integral to ensuring the success of client accounts by translating objectives into actionable playbooks and maintaining consistent communication. The ideal candidate should hold a Bachelor's degree and have experience in account management, with strong English proficiency. The position offers a competitive compensation range of $2,000 to $3,000 per month along with opportunities for long-term growth.

Qualificações

• Prior experience in account management or operations management.
• Experience managing teams and service delivery preferred.
• Ability to operate independently while keeping leadership informed.

Responsabilidades

• Own client execution and translate objectives into playbooks.
• Monitor staff performance and task completion.
• Lead client-facing conversations confidently.

Conhecimentos

High-level English proficiency

Strong written and verbal communication skills

Exceptional organization skills

Comfortable with technology and reporting tools

Ability to assess performance and translate data

Formação académica

Bachelor's degree

Ferramentas

CRMs

Spreadsheets

Dashboards

Descrição da oferta de emprego

Client Operations Manager (Remote) Elite Virtual Assistance • Poços de Caldas, Minas Gerais, Brazil

Elite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution. We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.

This is an execution-first role, not a sales role.

Role Overview

The Client Operations Manager owns the success of assigned client accounts from an operational standpoint. Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.

Key Responsibilities

• Take ownership of client execution—translate client objectives into playbooks.
• Learn each client's business, goals, and workflows in detail.
• Participate in training alongside our team to fully understand client processes.
• Build and maintain clear playbooks for each account.
• Ensure execution aligns with agreed client objectives.
• Monitor staff performance, attendance, and task completion.
• Identify issues early (tardiness, quality issues, missed KPIs) and address them proactively.
• Work with internal leadership to course‑correct when needed.
• Gather operational data across accounts.
• Create clear, structured reports (daily/weekly/monthly as required).
• Maintain frequent, proactive communication with clients.
• Lead client‑facing conversations with confidence and clarity.
• Ensure you fully understand evolving client needs.
• Anticipate issues before clients raise them.

Requirements

• Bachelor's degree required.
• Prior account management, client success, or operations management experience.
• Experience managing teams and/or service delivery strongly preferred.
• High‑level English proficiency, comfortable conducting client‑facing meetings, written communication, and reporting entirely in English.
• Strong written and verbal communication skills.
• Exceptional organization and task management skills (personal system for tracking work and preventing missed tasks).
• Comfortable with technology, reporting tools, CRMs, spreadsheets, and dashboards.
• Ability to assess performance and translate data into actionable insights.
• Proactive, not reactive; detail‑oriented but sees the bigger picture.
• Comfortable being accountable for outcomes.
• Able to operate independently while keeping leadership fully informed.

Compensation & Growth

Compensation Range: $2,000–$3,000 USD per month, commensurate with experience and demonstrated capability.

This position offers long‑term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.