Chief of Staff / Business Operations Lead

OpsArmy; Teletrabalho; BRL 429.000 - 645.000; Tempo integral

Resumo da oferta

A growing tech company based in Belo Horizonte is looking for a Chief of Staff/Business Operations Lead. This role involves leading operations, project management, and cross-functional collaboration. The ideal candidate has 2+ years in consulting or business operations, excellent English communication skills, and a proactive approach to managing multiple priorities. This position offers a remote working environment with high accountability and is designed for those who can drive execution effectively.

Qualificações

• 2+ years in consulting, business operations, project/program management, or ops leadership.
• Extremely high ownership and initiative, no waiting for instructions.
• Strong writing and communication skills in English.

Responsabilidades

• Build and manage weekly priorities, KPI tracking, and follow-up discipline.
• Own cross-functional projects and lead initiatives across operations.
• Be the CEO's right hand on execution and analysis.

Conhecimentos

Consulting

Business operations

Project/program management

English communication

Data analysis

Ferramentas

Notion

Airtable

Google Sheets

Slack

Asana/Jira

Descrição da oferta de emprego

Chief of Staff / Business Operations Lead | Bel...

• Belo Horizonte, State of Minas Gerais, Brazil

Chief of Staff / Business Operations Chief of Staff / Business Operations Lead (Remote, Generalist Operator — ex-Consulting preferred)

Location / Schedule

Must have 4+ hours overlap with U.S. Eastern Time (ET) , with flexibility for key meetings.

Were scaling OpsArmy and building an execution engine that can grow into a broader platform. The CEO needs a high-agency operator who can take messy problems, create clarity, and drive execution across teams—fast.

This role is designed to be a force multiplier : part strategy, part operations, part project/program management.

What you'll do (core responsibilities)

1) Run the company operating cadence

• Build and manage weekly priorities, KPI tracking, and follow-up discipline
• Create lightweight systems: meeting agendas, decision logs, action items, owners, deadlines
• Keep teams aligned and execution moving without things slipping through cracks

2) Own cross-functional projects end-to-end

• Lead initiatives across operations, recruiting, customer success, finance, and internal tooling
• Examples: improving hiring funnel, onboarding process, QA and delivery workflows, client retention playbooks, margin improvement initiatives
• Coordinate stakeholders, unblock issues, and ensure delivery on time

3) Be the CEOs right hand on execution + analysis

• Turn goals into plans (milestones, risks, dependencies, resourcing)
• Draft clear memos, updates, and recommendations
• Bring structure to ambiguous decisions and propose the best path forward

4) Build documentation and scalable processes

• Create SOPs, templates, and playbooks so execution becomes repeatable

What success looks like (first 60–90 days)

• Weekly execution rhythm is tight: priorities are clear, owners accountable, and deadlines met
• A simple KPI dashboard exists and is used weekly (sales, retention, delivery, hiring)
• 2–4 critical workflows are documented and improved measurably
• CEO time is protected and shifted toward high-leverage work (strategy, deals, key hires)

Your'e a sharp generalist who can think like a consultant and execute like an operator.

Required

• 2+ years in consulting, business operations, project/program management, or ops leadership (or equivalent)
• Extremely high ownership and initiative (you dont wait to be told)
• Strong writing and communication in English
• Ability to manage multiple workstreams and drive stakeholders
• Comfort with basic data analysis (spreadsheets, dashboards, KPI tracking)

Nice to have

• Experience in a fast-paced startup or services business
• Familiarity with tools like Notion, Airtable, Google Sheets, Slack, Asana/Jira, Zapier/Make
• Basic understanding of automation/AI workflows (not required, but a plus)

Working style

• Remote, async-friendly, high accountability
• Direct feedback, fast iteration, and clear standards
• Measured on outcomes, reliability, and impact