Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company based in Florida is seeking a remote guest support representative from Brazil. This role requires advanced English proficiency and involves assisting guests via chat and phone, identifying needs, and coordinating services. Candidates must demonstrate strong communication and multitasking abilities, with a commitment to working evening shifts, weekends, and holidays. The position offers a base salary of R$2,000.00 per month.

Qualificações

• Must have advanced English proficiency for guest support.
• Intermediate computer skills necessary for task management.
• Proactive attitude and strong commitment to responsibilities.

Responsabilidades

• Support guests in English through chat and phone.
• Identify and filter guest needs for effective service.
• Create and communicate tasks to the operations team.
• Process and register charges issued to guests.
• Schedule additional services requested by guests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Multitasking skills

Proactivity and commitment

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)