Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking a remote team member to provide guest support in English. Responsibilities include identifying guest needs, processing charges, and communicating with the operations team. The ideal candidate must demonstrate advanced English proficiency and have strong communication and multitasking skills. This is a night shift position with a base salary of R$2,000.00, requiring availability to work evenings, weekends, and holidays.

Qualificações

• Responsible for guest support in English via chat and phone.
• Must have availability to work evenings, weekends, and holidays.
• Proactive and committed to tasks and guest needs.

Responsabilidades

• Identify and filter guest needs.
• Create tasks and communicate issues to the operations team.
• Monitor customer service channels of booking platforms.

Conhecimentos

Advanced English proficiency

Agility

Strong communication

Multitasking skills

Intermediate computer skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)