Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible and skilled individuals for a remote position in Brazil. The role involves providing guest support in English and requires advanced proficiency in the language. Responsibilities include identifying guest needs, scheduling services, and monitoring customer service channels. Candidates must be proactive with strong communication skills and availability for evening and weekend shifts. A base salary of R$2,000.00 is offered.

Qualificações

• Must have advanced English proficiency for guest support interactions.
• Familiarity with computer usage is necessary.
• Ability to effectively communicate and multitask.
• Willingness to work evenings, weekends, and holidays.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs to ensure satisfaction.
• Create tasks and communicate issues to the operations team.
• Process charges and monitor additional services for guests.
• Schedule services based on guest requests.
• Manage customer service channels on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)