Application Support With Cloud (Relocation To Portugal)

buscojobs Brasil; Pará; Teletrabalho; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A nearshore software company is seeking a Technical Support Analyst to provide remote Level 1 software support for a U.S. client. This role requires 1 to 3 years of experience, advanced problem-solving skills, and knowledge of Spanish and Portuguese. Ideal candidates will assist with customer retention and cross-application knowledge while working a hybrid schedule. The position also offers opportunities to learn about the oil and gas industry.

Serviços

15 days PTO

One floating day

Three sick days

Qualificações

• 1 to 3 years of Level 1 software support experience.
• Knowledge of SQL and troubleshooting skills.
• Fluent in Spanish and Portuguese languages.

Responsabilidades

• Provide Level 1 customer support for the client’s software products.
• Troubleshoot incidents, service requests, and change requests.
• Monitor application health and performance.

Conhecimentos

Technical support experience

Problem-solving skills

Dependency management

Resource management

Communication skills

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

Microsoft Office Suite

SQL

Descrição da oferta de emprego

Overview

Technical Support Analyst role focusing on remote, full-time software support for a U.S. client, with 1 to 3 years of Level 1 experience. The position involves ensuring cloud-based ERP and related applications perform to world-class standards, supporting maintenance, testing, and user support across multiple regions.

Responsibilities

• Deliver Level 1 customer support for the client’s software products.
• Work on technical issues and participate in the direct client feedback loop.
• Help secure existing revenue by supporting customer retention.
• Help manage complex issues and drive escalations to resolution.
• Build cross-application knowledge among the client’s core application modules.
• Push the client’s software to be efficient, intuitive, and best-in-class.
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge.

Required Experience

• 1 to 3 years of Level 1 software support experience.
• Basic skills with Microsoft Office Suite.
• A drive to continue learning in the energy business and the client’s software.
• Advanced problem-solving skills.
• Ability to triage and actively manage a support queue.
• Dependability and ability to manage and prioritize concurrent tasks.
• Must be available for an on-call rotation.
• Ability to work U.S. CST business hours.
• Self-starter and resourceful; able to work independently or in a team.
• Experience in a vibrant, dynamic startup environment; trustworthy and transparent.

Desired Experience

• Bachelor’s degree or equivalent experience.
• Experience creating manuals, training documentation, and interactive training materials for software applications.
• Experience providing software support and troubleshooting for SaaS applications.
• Experience reproducing issues in a test environment before production deployment.
• Experience in the Software Development Lifecycle (SDLC).
• Experience with oil and gas revenue accounting, gas processing, transportation, or related fields.

Additional Information

• Knowing your ideas are heard and matter; think big.
• You get to own your job and be recognized for your contributions.
• Work with innovative and creative people.
• Mistakes happen; learn from them and be transparent.
• We recognize you as an individual with no presumptions or judgment. Be the extraordinary you.
• 15 days PTO, one floating day, three sick days, and designated national holidays.
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy challenging work, want to grow their skills, and excel in a fast-paced, dynamic team environment. We focus on providing world-class remote resources to work as valued client team members.

The Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application performance and compliance.

Key Responsibilities

• Provide Level 2/3 support for applications such as LIMS - LABWARE, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
• Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
• Monitor application health, performance, and integrations.
• Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
• Maintain documentation, audit trails, and compliance with regulatory and security standards.
• Participate in system upgrades, testing, and deployment activities.
• Support integration and data flow between applications and enterprise systems (e.g., SAP, Azure, Snowflake).
• Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.

Required Skills & Experience

• Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
• Knowledge of Spanish and Portuguese language required.
• Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
• Strong troubleshooting and analytical skills.
• Experience with SQL, Windows, Azure, and integration platforms.
• Ability to work with global teams and support users in multiple regions.
• Excellent communication and documentation skills.
• Strong experience in manufacturing apps.

Preferred Qualifications

• Experience with cloud-based solutions and real-time production monitoring.
• Knowledge of compliance and regulatory requirements in manufacturing.
• Multilingual support capabilities (English, Spanish and Portuguese).

Note: This description has been refined to improve formatting and readability while preserving the original content.