Aftersales Commercial Manager

General Motors South America; São Caetano do Sul; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global automotive corporation is seeking an Aftersales Commercial Manager in São Caetano do Sul, Brazil. This role includes driving sales and aftersales objectives, mentoring talent, and preparing strategic plans for parts and accessories sales. The ideal candidate will have at least 3 years of experience in dealership networks, strong leadership skills, and a degree in relevant fields. This position also requires mobility for relocations and a willingness to travel frequently.

Qualificações

• Minimum of 3 years' experience with dealership networks and commercialization of Parts and Accessories.
• Advanced English is desirable.
• Availability for travel 3 times per week on average.

Responsabilidades

• Drive sales and aftersales objectives for the zone.
• Mentor, lead and grow talent.
• Prepare and implement strategy for aftersales business.

Conhecimentos

Leadership skills

Commercial focus

Negotiation techniques

Strategic thinking

Building relationships

Advanced English

Knowledge of Office Suite

Formação académica

Degree in Administration, Engineering, Marketing or related areas

Descrição da oferta de emprego

Job Description

Join to apply for the Aftersales Commercial Manager role at General Motors South America

Responsibilities

Drive Sales and Aftersales objective attainment for the zone

Encourage and support engagement efforts

Drive communication that supports the Business's market plans

Mentor, lead and grow talent

Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability

Ensure accurate utilization of empowerment tools

Inspire team / customers to attain business goals

Perform other duties as assigned

Activities

Preparation, development and implementation of strategy and tactical plans to increase the Aftersales business, focusing on the sale of Parts and Accessories, on customer retention / satisfaction, always ensuring the profitability of GM and the Network.

Lead and connect initiatives between backoffice (SCS) and Regional Offices in the implementation of the Aftersales strategic plan, connecting the Regional Offices with the CLC, AutoGIRO, Product, Accessories and other teams.

Lead the plan for the appointment of Parts Distributors, Automotive Centers, equalization of wholesale dealerships, together with Regional Offices.

Support discussions on Network movement with GROs.

Support negotiation and achievement of Parts and Accessories objectives, focusing on profitability and Contribution Margin (CM) at regional and divisional levels.

Leadership and support in the implementation of Service projects and initiatives, wholesale of Parts (Genuine and ACDelco), digital sales (e-Commerce) and new sales channels.

Lead and support the Marketing & Sales plan for Accessories in the Chevrolet dealership network, with the participation of COPVs (Aftersales Operations Coordinators), GNPVs, GROs and the Network.

Coordinate and control with COPVs (and GNPVs) the action plans to improve performance / capillarity of dealerships / parts distributors.

Analyze the financial situation of the Network and develop strategies aimed at boosting sales / profit of dealerships in the Aftersales area.

Monitor the management of parts and accessories inventory of the dealership and distributor network and develop divisional actions to maintain Day Supply according to targets.

Prepare and carry out national sales incentive campaigns with the Network, with the aim of increasing sell-out sales, IRC (customer retention index) and ISC / NPS (customer satisfaction index) of dealerships.

Analyze and monitor customer satisfaction indicators in the Aftersales area (NPS) and implement action plans if necessary.

Support the Regional Office in developing Aftersales reports for the Region (presentations, reports, analysis tools, among others).

Monitor and support the Franchise Meeting of dealerships and Distributors of the Division.

Requirements

Minimum desirable experience of 3 years working with the dealership network and in the commercialization of Parts and Accessories (and / or Vehicles).

Advanced English desirable.

Leadership skills, commercial focus, relationship building and negotiation techniques.

Degree in Administration, Engineering, Marketing or related areas.

Strategic thinking and culture of Commit to customers, Innovate and embrace changes, move with urgency, own the outcome and lead as one team.

Mobility for future relocations.

Availability for travel 3 times per week (on average) and discipline for remote work (home office).

Knowledge of Office Suite (Excel, Word, PowerPoint).

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.

Every day, we want every employee to feel they belong to one General Motors team.

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We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

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