Administrative Analyst - Customer Facing

buscojobs Brasil; Jacupiranga; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading real estate company in Brazil is seeking a qualified Administrative Analyst - Customer Facing. This role involves coordinating move-in operations, ensuring guest satisfaction, and resolving maintenance issues. Candidates should have a Bachelor's degree and 2-4 years of operational experience. Strong organizational and communication skills are essential. This position promotes diversity and inclusion as core values.

Qualificações

• 2-4 years of working experience with solid operational exposure.
• Experience in hospitality and startups is a plus.
• Prior experience in customer-facing roles is advantageous.

Responsabilidades

• Coordinate Move-In activities for a seamless guest experience.
• Ensure client move-in paperwork is received prior to check-in.
• Communicate effectively with clients to ensure A+ guest experience.
• Collaborate with teams to resolve urgent maintenance issues.
• Optimize resource allocation for efficient issue resolution.
• Identify common guest pain points and contribute to improvements.

Conhecimentos

Organizational skills

Problem-solving abilities

Strong communication skills

Multitasking abilities

Attention to detail

Computer proficiency

Formação académica

Bachelor’s degree in business, hospitality, operations or a relevant field

Descrição da oferta de emprego

Administrative Analyst - Customer Facing

As a Market Operations Associate and member of the Market Operations team, you will help shape the future of living by ensuring seamless operations and enhanced customer experiences. You will oversee daily planning and coordination for swift unit preparation, manage the move-in process to guarantee a seamless guest experience, and collaborate with internal and external teams to resolve urgent maintenance issues. You will optimize resource allocation, ensure compliance with service level agreements, and contribute to continuous process improvement by identifying common guest pain points.

Responsibilities:

• Coordinate Move-In activities for a seamless guest experience, including entry methods, registrations, parking assignments, and guest requests.
• Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
• Communicate effectively with clients to ensure an A+ guest experience.
• Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
• Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
• Review, validate, and dispute reports from vendors post-move out.
• Calculate and communicate any charges post-stay from our vendors.
• Ensure timely handling of all issues in line with internal Service Level Agreements.
• Identify common guest pain points and contribute to continuous process improvement initiatives.
• Provide regular feedback to Team Leaders and managers to address needs and resolve issues.

Requirements:

• Bachelor’s degree in business, hospitality, operations or a relevant field.
• 2-4 years of working experience with solid operational exposure.
• Proficiency in computer skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Excellent attention to detail and communication skills.
• Experience in hospitality and startups is a plus.
• Prior experience in customer-facing roles is advantageous.

At Blueground, diversity and inclusion are core values, and we are committed toEqual Employment Opportunity. Join us in shaping the future of living, where everyone feels at home wherever they choose to live.