2Nd Level Support/Support Specialist

WÜRTH IT BRASIL; Cotia; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global IT solutions provider in Cotia, Brazil, seeks a skilled professional to manage and customize Microsoft 365 services. The ideal candidate is fluent in English, possesses a degree in Computer Science, and has hands-on experience with Microsoft 365 tools. Key responsibilities include troubleshooting issues and collaborating with internal and external IT teams to ensure efficient solutions. This position offers comprehensive benefits including health and dental care, on-site meals, and gym access.

Serviços

Health Plan

Dental Care

Group Life Insurance

On-site Restaurant

Meal or Food Voucher

On-site gym with payroll discount

Qualificações

• Degree or certification in Computer Science or related field required.
• Hands-on experience with Microsoft 365, especially Intune, Defender, EntraID, Exchange, and Teams Phone.
• Team-oriented, solution-driven, and committed to delivering excellent service.

Responsabilidades

• Manage and customize Microsoft 365 services.
• Troubleshoot and resolve issues with business partners.
• Collaborate with IT teams for efficient solutions.
• Support service delivery projects for smooth transitions.

Conhecimentos

Microsoft 365 services management

Troubleshooting

Collaboration with IT teams

Service delivery support

Fluent English

German or Spanish

Formação académica

Degree or certification in Computer Science or related field

Ferramentas

Microsoft Intune

Microsoft Defender

Microsoft EntraID

Microsoft Exchange

Microsoft Teams Phone

Descrição da oferta de emprego

Hello, candidate :

Meet our company :

We are the IT of the Würth Group. With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves on being a reliable partner for companies looking for a global IT solution. Würth is a fast-growing family‑owned business with a long tradition.

Your main activities :

• Manage and customize Microsoft 365 services (Intune, Defender, EntraID, Teams Phone, Exchange).
• Troubleshoot and resolve issues with direct contact to internal business partners.
• Collaborate with IT teams and external support providers to ensure efficient solutions.
• Support service delivery projects, ensuring smooth transition to regular operations.

Nice to Have :

• Hybrid user / group management, client setup via Intune, software packaging.
• Security configuration with Defender, hybrid Exchange & Teams Phone management.
• Basic understanding of Azure deployment and troubleshooting.
• Familiarity with enterprise IP‑PBX systems and email signature tools.
• Knowledge of core IT infrastructure: VPN, firewalls, DNS, DHCP, ICMP, etc.

Requirements and Differentials :

• Degree or certification in Computer Science or related field, with relevant experience.
• Hands‑on experience with Microsoft 365, especially Intune, Defender, EntraID, Exchange, and Teams Phone.
• Fluent English (mandatory).
• German or Spanish is a plus.
• Team‑oriented, solution‑driven, and committed to delivering excellent service.

Our principal benefits :

• Health Plan
• Dental Care
• Group Life Insurance
• On‑site Restaurant
• Meal or Food Voucher
• Easy AccessReal Recognition
• Healthy Lifestyle – On‑site gym with payroll discount + Wellhub access.

Special Gift Birthday :

Extra Comfort – On days of on‑site work, enjoy free accommodation in our company hotel if you live more than 50 km away.

Study Support :

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Childcare Support :

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