VIP IT Support Specialist — Multilingual EU On-Site

Netcompany; Brussel Hoofdstad; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Modern work environment

Competitive compensation & benefits

Meal and commuting allowance

Mobility budget or commuting allowance

Well-being activities (on premises)

Udemy for Business access

Personal development plan

Job summary

Netcompany Belgium is seeking a VIP IT Support Specialist to handle first and second-line support, on-site assistance, and incident tracking. You will contribute to a robust PC environment, document procedures, and assist in application testing and administration.

The role requires 4+ years of VIP IT Support experience, fluency in English and French, strong IT skills, and ITIL V4 Foundation certification or commitment to obtain it within 3 months.

Qualifications

• Minimum of 4 years of relevant professional experience in VIP IT Support.
• Fluent in both English and French both written and oral.
• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills.
• Very good skills in all of the MS Office applications and Windows 11.
• Very good skills with end user computers and Windows computers.
• Experience with support for desktops, laptops, smartphones, and tablets as well as video conferencing.
• Good understanding of the main mobile devices platforms and core mobile applications.
• Excellent communication and presentation skills and ability to work in a high-demanding environment (formal dress code requested).
• ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract).
• Knowledge of AI tools and technologies is nice to have.

Responsibilities

• Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate.
• Do first and second-line on-site support.
• Record & track incident, problem and request information.
• Participate in reconfiguration/installation of PC environment.
• Document operational support procedures and draft technical content for knowledge database.
• Participate in testing and administration of applications.
• Liaise with system administration and database administration for execution of administration tasks.

Skills

VIP IT Support

English & French

Autonomy

MS Office & Windows 11

End-user hardware support

ITIL V4 Foundation

Mobile devices & conferencing tools

Job description

Netcompany Belgium is seeking a VIP IT Support Specialist to handle first and second-line support, on-site assistance, and incident tracking. You will contribute to a robust PC environment, document procedures, and assist in application testing and administration.

The role requires 4+ years of VIP IT Support experience, fluency in English and French, strong IT skills, and ITIL V4 Foundation certification or commitment to obtain it within 3 months.