Senior Service Desk & IT Support Specialist

Netcompany; Brussel Hoofdstad; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Mobility budget

Commuting allowance

Udemy for Business access

Personalized development plan

Job summary

Netcompany Belgium is seeking an experienced Service Desk Agent to deliver first- and second-line IT support across a diverse European user base. You will troubleshoot, log incidents, and coordinate with specialist teams to maintain high service levels.

The role requires 6+ years in IT service desks, strong Windows 10 and Microsoft 365 skills, and fluency in English and French. ITIL certification is mandatory and professional growth is supported in a modern, collaborative environment.

Qualifications

• 6+ years in IT service desk or user support with second line support experience.
• Strong Windows 10+ workstation support and Microsoft 365 proficiency.
• Knowledge of Active Directory, basic Windows/Linux servers, networking fundamentals, backups, antivirus, patching and software deployment.
• Excellent communication, able to explain technical issues clearly and manage user expectations.
• Analytical, able to troubleshoot under pressure and meet tight deadlines.
• Fluent in English and French, both spoken and written.

Responsibilities

• Provide first and second line digital workplace support across multiple channels.
• Handle user interactions via phone, ticketing systems, chat, email, and messaging platforms.
• Assist users with software, devices and IT service inquiries.
• Log, categorize and prioritize incidents per procedures.
• Monitor incidents and follow up to ensure timely resolution and satisfaction.
• Escalate complex issues to appropriate teams while keeping users informed.

Skills

IT support

Windows 10+

Microsoft 365

Active Directory

Networking basics

Troubleshooting

English & French

Education

ITIL certification

Tools

Ticketing systems

Microsoft 365 Apps

Office suite

Job description

Netcompany Belgium is seeking an experienced Service Desk Agent to deliver first- and second-line IT support across a diverse European user base. You will troubleshoot, log incidents, and coordinate with specialist teams to maintain high service levels.

The role requires 6+ years in IT service desks, strong Windows 10 and Microsoft 365 skills, and fluency in English and French. ITIL certification is mandatory and professional growth is supported in a modern, collaborative environment.