VIP IT Support Specialist

Netcompany; Brussel; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Hospitalization plan

Meal and commuting allowance

Mobility budget or commuting allowance

Job summary

Netcompany Belgium is seeking a VIP IT Support Specialist to join a dynamic European team. You will handle first and second line incidents, liaise with customers, and perform on-site support to maximise first call resolution. The role requires strong IT skills, clear communication, and a proactive approach.

You will document procedures, support applications, and work with system and database teams. English and French fluency are essential, and ITIL V4 Foundation certification is expected within

Qualifications

• Minimum of 4 years of VIP IT Support experience.
• Fluent in English and French, both written and spoken.
• Strong problem solving, analysis and technical skills.
• Excellent communication and presentation abilities in a high-demand environment.

Responsibilities

• Analyse incidents and liaise with customers on first and second line.
• Do on-site support and record incident information.
• Document procedures and contribute to knowledge base content.
• Participate in testing and administration of applications and systems.

Skills

Fluent English

Fluent French

Autonomous worker

Analytical thinking

End-user support

Education

ITIL V4 Foundation

Tools

MS Office

Windows 11

Job description

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

So, what are the main duties of an VIP IT Support Specialist in Netcompany ?

As a VIP IT Support Specialist You Will

• Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate
• Do first and second-line on-site support
• Record & track incident, problem and request information
• Participate in reconfiguration/installation of PC environment
• Document operational support procedures and draft technical content for knowledge database
• Participate in testing and administration of applications
• Liaise with system administration and database administration for execution of administration tasks

What would make you a fit for the role:

• Minimum of 4 years of relevant professional experience in VIP IT Support
• Fluent in both English and French both written and oral
• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills
• Very good skills in all of the MS office applications and Windows 11
• Very good skills with end user computers and Windows computers
• Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.
• Good understanding of the main mobile devices platforms and core mobile applications
• Excellent communication and presentation skills and ability to work in a high-demanding environment (formal dress code requested)
• ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)
• Knowledge of AI tools and technologies is nice to have.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.