IT Support Specialist (English & French) - Belgium

Bridge351; Belgique; Hybrid; EUR 38,000 - 55,000; Full time

Job summary

Bridge351 is seeking an IT Support Specialist in Belgium to handle incident analysis, provide first and second-line on-site support, and manage desktop and mobile device issues. You will document procedures and contribute to the knowledge base while collaborating with system and database teams.

The role requires strong English and French, excellent communication, and solid MS Office/Windows 11 skills, with ITIL V4 Foundation certification or a plan to obtain it within 3 months.

Qualifications

• Minimum of 4 years of relevant professional experience in IT Support.
• Fluent in English and French (written and spoken).
• Highly autonomous with broad IT skills, problem solving and analysis.
• Strong MS Office and Windows 11 proficiency.
• Experience with desktops, laptops, smartphones and tablets, plus video conferencing.
• Good understanding of mobile devices platforms and apps.
• Excellent communication and presentation skills in a high-demand environment.
• ITIL V4 Foundation certified (or must complete within 3 months of start).
• Knowledge of Jira, Azure and Service Now is a plus.

Responsibilities

• Analyze incidents and act as first and second-line liaison to maximize first call resolution.
• Provide on-site IT support at first and second line.
• Record and track incident, problem and request information.
• Participate in reconfiguration/installation of the PC environment.
• Document operational procedures and draft technical content for knowledge base.
• Participate in testing and administration of applications.
• Liaise with system and database administration for execution of tasks.

Skills

Bilingual EN/FR

Problem solving

Analytical thinking

Technical skills

End user support

MS Office

Windows 11

Communication skills

Presentation skills

Video conferencing

Education

ITIL V4 Foundation

Tools

Jira

Azure

Service Now

Job description

As IT Support Specialist you will:

• Analyze incidents, be first and second-line customer liaison with the purpose of maximizing the first call resolution rate

• Do first and second-line on-site support

• Record & track incident, problem and request information

• Participate in reconfiguration/installation of PC environment

• Document operational support procedures and draft technical content for knowledge database

• Participate in testing and administration of applications

• Liaise with system administration and database administration for execution of administration tasks

What would make you a fit for the role:

• Minimum of 4 years of relevant professional experience in IT Support

• Fluent in both English and French both written and oral

• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills

• Very good skills in all of the MS office applications and Windows 11

• Very good skills with end user computers and Windows computers

• Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.

• Good understanding of the main mobile devices platforms and core mobile applications

• Excellent communication and presentation skills and ability to work in a high-demanding environment

• ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)

• Knowledge of Jira, Azure and Service Now is nice to have.