VIP IT Service Desk Agent — English/French, Brussels

NTT DATA Europe & Latam; Brussel Hoofdstad; On-site; EUR 38,000 - 52,000; Full time

Job summary

NTT DATA Europe & Latam in Brussels is seeking an IT Support professional for LV1/LV2 services dedicated to a European Institution. The role involves handling calls and emails as the first point of contact, resolving incidents, and maintaining accurate records.

You will provide on-site and remote support, assist with PC reconfiguration and installations, and collaborate with international teams. A minimum of 3 years’ experience and fluency in English and French are essential.

Qualifications

• Minimum of 3 years of relevant professional experience.
• Fluency in both English and French mandatory, both written and oral.
• ITIL V4 Foundation certification would be an asset.
• You have IT skills (Windows, AD, MS Office).

Responsibilities

• Receiving calls and emails, first-line customer liaison.
• Single Point of Contact for end-users (VIP).
• Conduct swift incident analysis to ensure effective resolution.
• Prioritize first and second-line customer interactions for strong first call resolution.
• Maintain meticulous records of incident and problem information.
• Provide expert support remotely and on-site to deliver timely solutions.
• Play a pivotal role in reconfiguration and installation of PC environments.

Skills

English (C1)

French (B2)

Customer service

ITIL v4

Tools

Windows

Active Directory

MS Office

Job description

NTT DATA Europe & Latam in Brussels is seeking an IT Support professional for LV1/LV2 services dedicated to a European Institution. The role involves handling calls and emails as the first point of contact, resolving incidents, and maintaining accurate records.

You will provide on-site and remote support, assist with PC reconfiguration and installations, and collaborate with international teams. A minimum of 3 years’ experience and fluency in English and French are essential.