Help Desk Support Engineer

Huneo Consulting; Brussel; On-site; EUR 25,000 - 36,000; Full time

Job summary

Huneo Consulting in Brussels is seeking a Trilingual Help Desk Support Engineer to be the first point of contact for ICT issues. You will troubleshoot hardware and software problems and provide remote support as needed.

The role requires NL, FR and EN language skills, with the majority of end-user communication in NL and FR and EN for suppliers. Office-based, with occasional night shifts a few times per month.

Qualifications

• Provide first-line technical support for hardware, software, and network issues.
• Log and prioritize tickets and ensure resolutions align with SLAs.
• Communicate with end-users in NL/FR and with suppliers in EN.

Responsibilities

• Serve as the first point of contact for ICT issues and requests.
• Troubleshoot hardware and software problems to restore service.
• Coordinate with IT teams to ensure timely resolutions and proper documentation.

Skills

First-line support

ITSM

Remote support

SLAs

Hardware troubleshooting

Software troubleshooting

Job description

We are looking for our customer in Belgium a Trilingual Help Desk Support Engineer

Location: Brussels, full time in the office, night shift few times a months.

Languages: EN/FR/NL The candidates need to be trilingual, NL+FR for communication with the end-users and EN to communicate with European suppliers.

Mission:

As an IT Help Desk Support Engineer, you are the first point of contact for ICT related issues and requests, acting as a liaison between end-users and IT teams to ensure clear communication, alignment, and timely resolution. You provide technical support and assistance to end-users, troubleshoot hardware and software problems, and contribute to the overall efficiency of IT operations.

Your role is essential in maintaining high levels of customer satisfaction, ensuring ICT services meet performance and quality standards, and driving continuous service improvement.

Experience:

• Proven ability to provide first-line technical support, ensuring timely and effective resolution of hardware, software, and network issues.
• Skilled in managing support tickets through ITSM and remote support tools, ensuring accurate logging, prioritization, and resolution in line with service level agreements (SLAs).