IT Support Specialist - VIP users (onsite)

NTT DATA Europe & Latam; Brussel; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Flexible work mode

Freelancer option

Job summary

NTT DATA Europe & Latam is seeking an IT Support Specialist to join our client in Luxembourg. The role includes first- and second-line support, on-site and remote assistance for VIP end-users, and maintaining knowledge databases.

You will contribute to incident management, software and hardware configuration, and coordination with IT teams. The ideal candidate has at least 3 years of IT support experience, fluent French and English, and strong MS Office and Windows skills.

Qualifications

• Minimum 3 years of professional experience.
• Experience with ServiceNow is mandatory.
• Fluent in French & English is mandatory.
• Experience in IT support in person (face-to-face with users).
• Experience in desktops/laptops/smartphones and tablets support.
• Experience in videoconferencing support.
• Very good skills in MS Office applications.
• Very good skills with end user computers (Windows).
• Strong understanding of Mobile Device Management (MDM).
• ITIL V4 Foundation certification is a strong plus.
• Willingness to work 100% onsite.

Responsibilities

• First and second-line support: remote and on-site support.
• Being the Single Point of Contact for VIP end-users.
• Recording & tracking incidents and requests for information.
• Reconfiguration/installation of PC and mobile devices environment.
• Documenting operational support procedures.
• Drafting technical content for knowledge database.
• Testing and administration of applications.
• Liaising with system administration and database administration for execution of tasks.

Skills

End-user support

On-site support

Fluent in French

Fluent in English

MS Office

Windows

Mobile devices / MDM

Incident management

Knowledge base documentation

Tools

ServiceNow

Job description

IT Support Specialist - European Institution

Are you looking for the next step in your career? Join NTT DATA!

Would you like to pursue your career in Public Institutions?

We are currently looking for an IT Support Specialist to join our growing client in Luxembourg!

Responsibilities :

• First and second-line support: remote and on-site support ;
• Being the Single Point of Contact for VIP end-users ;
• Recording & tracking incidents and request information ;
• Reconfiguration/installation of PC and mobile devices environment ;
• Documenting operational support procedures ;
• Drafting technical content for knowledge database ;
• Testing and administration of applications ;
• Liaising with system administration and database administration for execution of administration tasks.
• Minimum 3 years of professional experience ;
• Experience with ServiceNow is mandatory ;
• Fluent in French & English is mandatory ;
• Experience in IT support in person (direct proximity to users) ;
• Experience in desktops/laptops/smartphones and tablets support ;
• Experience in support for videoconferencing ;
• Very good skills in all the MS office applications ;
• Very good skills with end user computers (especially Windows) ;
• Very good skills and understanding of the main mobile devices platforms and core mobile applications as well as Mobile Device Management (MDM) ;
• ITIL V4 Foundation certification is a strong plus ;
• Willigness to work 100% onsite.

What we have to offer :

• Flexibility : chose to work as a full time employee or as a freelancer with attractive conditions in both cases ;
• Extra perks if you work as a full time employee.