Brussels Bilingual IT Service Desk Specialist (EN/FR)

Halian; Brussel Hoofdstad; Sur place; EUR 42 000 - 52 000; Plein temps

Résumé du poste

Halian in Brussels is seeking a highly skilled Service Desk Specialist to join our enterprise IT support team onsite. You will resolve incidents, troubleshoot Windows/macOS, Microsoft 365, and network issues, and ensure SLAs are met while delivering bilingual support in English and French.

The ideal candidate has 3+ years in corporate IT support, strong problem-solving abilities, and the right to work onsite in Brussels.

Qualifications

• Bachelor’s degree required in Computer Science/IT or related field.
• 3+ years of professional IT service desk or corporate support experience.
• Proficient in Windows, macOS, Active Directory, and Microsoft 365.

Responsabilités

• Provide first and second-line IT helpdesk support for enterprise users in a fully onsite Brussels office environment.
• Log, triage, troubleshoot, and resolve incidents using ITSM ticketing tools.
• Troubleshoot desktops, MS 365, and network connectivity; assist with password resets and VPN.
• Coordinate with network and system teams to resolve complex issues.
• Maintain asset inventories and ensure SLAs are met.

Connaissances

Windows

macOS

Active Directory

Microsoft 365

Networking (TCP/IP/DNS/DHCP)

VPN

Customer service

English (Fluent)

French (B2)

Problem solving

Interpersonal communication

Formation

Bachelor's degree in Computer Science / Information Technology

Outils

PowerShell

Description du poste

Halian in Brussels is seeking a highly skilled Service Desk Specialist to join our enterprise IT support team onsite. You will resolve incidents, troubleshoot Windows/macOS, Microsoft 365, and network issues, and ensure SLAs are met while delivering bilingual support in English and French.

The ideal candidate has 3+ years in corporate IT support, strong problem-solving abilities, and the right to work onsite in Brussels.