Brussels Service Desk Engineer - On-site IT Support

Sentior, Ltd.; Brussel Hoofdstad; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Sentior, Ltd. is seeking a Service Desk Engineer to join the Brussels team. You will provide first‑line support to internal users, troubleshoot hardware and software issues, and log all tickets in the ticketing system.

This role requires accessibility in FR/NL, with English for cross‑team communication, and a proactive, customer‑focused mindset. You will handle hardware repairs, contribute to ITIL processes, and collaborate with IT colleagues to resolve incidents promptly.

Qualifications

• Must have service-desk experience and ITIL understanding.
• Proactive, solution-oriented with initiative.
• Excellent communication and calm professional demeanor.
• Experience with Service Management tooling and Windows/Azure knowledge.

Responsibilities

• Provide first-line service desk support to internal users, handling hardware/software issues in person or via ticketing system.
• Manage first-line hardware repairs and ticket logging, ensuring timely updates.
• Maintain high level of customer service and adhere to service management principles.
• Log, track and resolve user issues, offer training and guidance on IT equipment.
• Escalate complex incidents to appropriate IT support colleagues as needed.

Skills

ITIL awareness

Customer service

Teamwork

Communication

Problem solving

ServiceNow

Tools

ServiceNow

Job description

Sentior, Ltd. is seeking a Service Desk Engineer to join the Brussels team. You will provide first‑line support to internal users, troubleshoot hardware and software issues, and log all tickets in the ticketing system.

This role requires accessibility in FR/NL, with English for cross‑team communication, and a proactive, customer‑focused mindset. You will handle hardware repairs, contribute to ITIL processes, and collaborate with IT colleagues to resolve incidents promptly.