Onsite Desktop & Field IT Engineer

Iron Systems, Inc; Limburg; On-site; EUR 42,000 - 54,000; Full time

Job summary

Iron Systems, Inc. seeks an onsite IT Support Specialist in Belgium (Limburg) to perform incident resolution, field services, and end-user support for desktops and infrastructure. You will coordinate with remote teams, assist with IT asset life cycles, and ensure secure, compliant operations on site.

The role requires knowledge of Windows, ITSM tools (ServiceNow), and strong communication skills. German language proficiency (C1+) is preferred, and ITIL concepts are a plus.

Qualifications

• Experience in Smart Hands Support, Field Services, Desktop Support, Infrastructure Support, or a related IT support role.
• Basic knowledge of network technologies (switches, routers, wireless APs) and server hardware.
• Familiarity with Windows OS, Microsoft Office, remote support tools and collaboration platforms.
• Experience using ITSM tools such as ServiceNow or equivalent.
• Understanding of Incident, Service Request, Change, Asset and Problem Management processes.
• Strong communication, customer service and coordination skills.
• ITIL service management principles are desirable.
• Proficiency in German (C1 or higher) is preferred.

Responsibilities

• Perform incident resolution and service request fulfillment per procedures and SLAs.
• Provide hands-and-eyes support for network, server, telecom, and infrastructure devices under remote guidance.
• Assist remote teams with basic troubleshooting, health checks, connectivity verification, and device status validation.
• Support IMACD activities for IT assets for laptop/desktop in the Daas scope.
• Provide VIP desk-side support and be the onsite contact if other IT support is unavailable.
• Ensure desktops have the correct image and standard software.

Skills

Smart Hands Support

Field Services

Desktop Support

Infrastructure Support

Customer Service

Communication

German language

Tools

ServiceNow

Remote support tools

Job description

Iron Systems, Inc. seeks an onsite IT Support Specialist in Belgium (Limburg) to perform incident resolution, field services, and end-user support for desktops and infrastructure. You will coordinate with remote teams, assist with IT asset life cycles, and ensure secure, compliant operations on site.

The role requires knowledge of Windows, ITSM tools (ServiceNow), and strong communication skills. German language proficiency (C1+) is preferred, and ITIL concepts are a plus.